Systems Administrator

We are currently assisting our client with an FTE search for a Systems Administrator.
Our client is a mission-based organization focused on incubating and communicating new ideas, approaches, and products that improve the lives of people around the world, especially for the bottom two billion poorest people. Their work covers some of the most important global challenges in health, education and development. 
Duration: FTE
Location: Kirkland, WA
Must possess a valid driver’s license with a good driving record for occasional work-related projects
Salary Range: $100,000 - $130,000
 
Summary: 

The Systems Administrator is a key part of the technology team, reporting to the Director of Technology Operations. The primary focus for this position will be supporting the client's technology infrastructure, with a secondary focus of enterprise end user support. 

This position is part of a team that is responsible for 24x7 operations of technology systems and solutions with the primary task of troubleshooting and responding to issues as they arise. They will be the first point of contact for the enterprise and infrastructure issues and will escalate to other team members as needed. They will need to own issues, incidents, & solutions, and drive them to a satisfactory resolution or completion. 

Additionally, this position is primarily responsible for analyzing alerts, performance metrics, and identified log entries to identify systemic or non-transient issues, raising them to the appropriate team members. This includes, but is not limited to, web services, servers, and information security-related items. 

As part of the technology team, this position will help the team adhere to the guiding principles that govern our work: 

• Deploy and maintain highly available services and solutions.
• Deploy and maintain highly secure services and solutions.
• Deploy and maintain highly performant services and solutions.
• Deploy and maintain highly accessible services and solutions.
• Provide world-class support services 

Responsibilities: 

• Respond to escalated user calls and emails regarding hardware and software problems, correcting those problems whenever possible and ensuring resolution to problems when other assistance is required.
• Respond to alerts from our monitoring systems regarding hardware and software problems, correcting those problems whenever possible and ensuring resolution to problems when other assistance is required.
• Maintain and troubleshoot hardware, including printers, PCs, switches, servers, cloud technologies, etc. 
• Maintain and troubleshoot operating systems, web servers, database servers, and related services. 
• Maintain inventory and asset management of infrastructure and back-end compute and network services.
• Create and maintain documentation of systems and solutions implemented in the environment. 
• Provide accurate and creative solutions to customer problems of moderate nature to ensure customer productivity.
• Provide project leadership as required for a wide range of IT and other operational projects which may include infrastructure upgrades, early piloting of devices or software to support productivity and/or initiatives.
• Act as an escalation point, provide communication and coordination with customers, IT stakeholders and other internal or external partners for major incidents. 
• Research, resolve, and respond to questions received via telephone calls, e-mails, and callbacks in a timely manner. 
• Assist in the development and execution of support plans for enterprise, divisional and other related systems. 
• Assist in the development and continual refinement of various support processes and SOPs. 
• Escalate problems to appropriate individuals or groups based on established guidelines and procedures. 
• Participate in team projects that enhance the quality or efficiency of support and other services with some travel expected.
• Perform other operational activities in support of systems maintenance. 
• Analyze and evaluate logs and metrics to identify systemic issues to be raised to development and support teams, as appropriate. 
• Participate in an on-call rotation for after-hours responsibility for alerted and notified issues as they occur in accordance with established service level agreements and standards 

Qualifications: 

To perform this job successfully, an individual must be able to perform each essential duty with a high degree of accuracy. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Bachelor’s degree, or equivalent combination of education, training and experience is preferred. 
• Minimum of 10 years experience working in Information Technology proving a successful track record. 
• Minimum of 4 years experience in a production support role. 

In depth knowledge of the following services:  

• Windows desktop and server operating systems. 
• Ubuntu Linux server operating system.
• Active Directory, SharePoint, Exchange, remote access technologies, Microsoft Systems Center Configuration Manager and supporting Windows based servers, basic computer information security and networking technologies.  
• Cloud technologies – Azure, Office 365, SaaS, PaaS 
• PowerShell and scripting technologies 
• Mobile operating systems  
• Microsoft Office suite 
• Business telephone systems 
• Mobile phones and broadband technologies.  
• Experience and knowledge of Red Hat and CentOS Linux operating systems is a plus. 
• Experience and knowledge of IIS, Nginx, and Apache is a plus 
• Experience and knowledge of SQL Server, MySQL, and PostgreSQL is a plus.
• Knowledge of hardware, software, and connectivity troubleshooting.  
• Excellent documentation of issues, solutions, procedures and all customer incidents and requests. 
• Demonstrated experience with a broad range of Technology products and services, including core IT systems. 
• Experience in roles requiring confidentiality, good judgment, dependability, flexibility, discretion, diplomacy, and tact.
• Strong organization and attention to detail skills; ability to prioritize and multitask.
• Ability to function at times with minimal supervision and demonstrate initiative in determining appropriate next steps.
• Ability to establish and maintain strong relationships with individuals at all levels inside and outside of the organization.
• Must have a proven track record of working in a dynamic, fast-paced environment, requiring a high level of attention to detail while maintaining focus on the big picture. 
• Must be able to pass Background Investigation including Criminal, Public Records, and Credit Checks.
• Industry recognized technical certifications are a plus. This includes Microsoft, Cisco, and A+ certifications.
• Excellent customer service and interpersonal skills.
• Strong oral and written communication skills (technical and non-technical).
• Demonstrated problem-solving skills.
• Ability to maintain a high level of customer trust and confidence in the group’s knowledge of and concern for customers’ needs. Will require the handling of some confidential information.
• Capable of involvement in multiple projects through all life-cycle phases, ensuring they are in accordance with established direction and standards.
• Experience with consumer electronics. 

About Hansell Tierney:

Hansell Tierney is one of the premier staffing and recruiting companies in the Pacific Northwest.  Launched in 2001, we are a woman-owned business that serves and staffs Northwest organizations by doing things the right way, not just the easiest way.  Hansell Tierney partners with candidates and clients to match the best candidates with interesting local opportunities.  We navigate every relationship with the highest level of discretion and service while holding ourselves accountable to our promises.