Service Delivery Engineer - Reliability


Contract: W2, Independent

  • Work from home
  • No Travel Required

Job Description

Candidate must be local or willing to relocate with 30 days. 1-2 days per week onsite presence will be required.

The Service Operations Engineer is responsible for the overall operational uptime of Client's environments within Azure. This position requires a wide base of knowledge from basic Cloud administration through capacity planning and middleware. As part of Service Delivery, fulfilling an operational role, these individuals will be responsible for implementation of configuration changes, execution of upgrades and traditional on-call tasks.

Duties and Responsibilities:

  • On-call and major incident management to ensure return to stability as quickly as possible
  • Perform regular build image updates for remediation of identified security vulnerabilities
  • Participate in regular security analysis and operating system hardening requirement discussions
  • Ensure platform consistency is achieved between each stack and environment, prior to each release cycle
  • Ensure base server platforms and services are within one version of current where possible
  • Perform benchmarking to assess impact of application upgrades, tuning, or meet business requirements
  • Provide capacity planning and trending analysis with regards to system and service performance over time
  • Ensure a standard platform is available, current, and extensible for all in-scope environments
  • Ensure provisioning practices and documentation are current and maintained
  • Identify opportunities in automation, participate in related activities, and manage content in revision control
  • Participate as L2 in a well-defined L1-L3 support model, responding to alerts and proactively managing issues
  • Manage implementation of configuration management for both server platform and service configurations
  • Actively coordinate change management with engineers and development
  • Participate in release management for release and deployment of cloud infrastructure and services
  • Review tools/technologies and methodologies, providing solutions based on best practice and innovation
  • Enable DevOps solutions development and deployment strategies


  • Bachelor's degree in computer science or equivalent experience
  • Prefer certifications in Azure - AZ-900 (Foundations) AZ-104 (Management Associate) or relevant AWS/Google Cloud Platform
  • Extensive knowledge of Azure cloud services: storage, resource management, VM, Blob, service bus and availability / scalability, CI/CD build and deploy, SDLC
  • Extensive knowledge of Azure IaaS/PaaS: virtual networks, machines, resource groups, express route, traffic manager, VPN, load balancing, application gateways and auto-scaling
  • Extensive UNIX administration experience including diagnosis of performance issues, package management, load estimation, kernel tuning, networking configuration, etc.
  • Extensive hosting experience in a large heavy-traffic cloud-based environment
  • Excellent troubleshooting and analytic skills, advanced knowledge in scripting and automation methodologies
  • Extensive knowledge in platform management with VMWare and Kubernetes, including container strategies
  • Ability to manage content in git repositories, strong IAC methodologies
  • Prefer experience with middleware tools such as ActiveMQ, NGINX
  • Ability to create systematic and manual operations procedures in both technical and user-friendly language.