Expert IT Specialist HBITS-07-14481 - Tech Valley Talent - Albany, NY, US | Dice.com

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Expert IT Specialist HBITS-07-14481

Albany, NY, US • Posted 21 hours ago • Updated 9 hours ago

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Tech Valley Talent

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Job Details

Skills

Video
Authentication
System Integration
HIS
Help Desk
Regulatory Compliance
Policies and Procedures
Writing
Training And Development
Computer Hardware
Cabling
Redmine
Tier 2
Technical Support
Documentation
Quality Assurance
Training
Information Technology
IT Service Management
Public Sector
Honesty
IBM
Amazon Web Services
Microsoft
Oracle
Tableau
Salesforce.com

Summary

video interview

Tech Valley Talent (TVT) is a HBITS PRIME Vendor, and we have an opening for an Expert IT Specialist HBITS-07-14481

DURATION: 30 Months

LOCATION: Albany, NY - Hybrid

Provide for IT support for the Health Commerce System (HCS) supporting users with authentication and login issues. They will prepare documentation and conduct formal/informal training sessions to effectively transfer knowledge. These are critical to keep running the MAPP, MDDS, and UASNY application integration with the HCS.

Qualifications

IT Specialist - Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
Expert- 84+ months: Candidate is able to provide guidance to large teams and/or has extensive industry experience and is considered at the top of his/her field.
84 Months experience on Helpdesk duties, taking calls and dealing with customers and taking Level 2 application related tickets.
36 Months experience of reviewing and enforcement of Security compliance policy and procedure.
36 months experience documenting/writing training materials.
36 Months developing and delivering employee training materials.
36 Months experience troubleshooting access issues/permissions, individual accounts, hardware, and applications.
36 months experience lifting up to 25 lbs. of equipment and running cable over and under furniture
36 Months experience using Ticket tracking systems (ITSM, Redmine, or equivalent).

Day-to-Day tasks

Perform Tier 2 Level support for Health Commerce System (HCS).
Log and track support tickets. Create, review, and updated user support documentation.
Provide quality assurance testing for core HCS applications used by HCS users.
Assist in training and support efforts.

TVT is an Information Technology (IT) professional business leader providing IT services to the public sector. Our firm is founded on the values of high integrity, trust, honesty, and commitment. We take pride in providing exceptional value to our clients by supplying and delivering the best IT project-based and hourly talent across the nation. We are business partners with many technology solution providers such as IBM, AWS, Google, Microsoft, Oracle, Tableau, Salesforce, and others. Tech Valley Talent provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type protected by federal, state, or local laws. This policy applies to all terms and conditions of employment

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90633191
Position Id: 11267
Posted 21 hours ago

Company Info

About Tech Valley Talent

Tech Valley Talent is currently accepting resumes for a variety of positions. Please review the database of positions we seek to fill and contact us for additional information about any specific opportunity.

Tech Valley Talent is an Information Technology (IT) Professional Services firm based in the heart of Tech Valley in Saratoga County, NY. We provide IT services and solutions such as IV&V Services, IT Consulting, IT Security, Data Management, Web Solutions, and IT Staff Augmentation to clients on a local and national basis. Client sectors include state government and private industry in all branches of technology.

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