Director, Technical Product Management - Salesforce

Job#: 2040155

Job Description:

Salesforce Director of Technical Product Management
Permanent, Direct Hire to Client
Location: Remote with (at most) quarterly travel as needed to Kansas City, MO
Apex Systems is working with a financial services technology solutions client to find a skilled Salesforce professional who can push their migration from PeopleSoft CRM to Salesforce across the finish line.
Technical Environment

• Salesforce Sales Cloud
• Salesforce Service Cloud
• Salesforce back end for a customer-facing Portal
• Considering using Salesforce for billing in the future
• Mulesoft (another team)

What youll be responsible for:

• Directs a comprehensive product strategy from product conception and definition through end of life.
• Directs those involved in the design, modification and evaluation of all phases of a specific product or group of products from product definition and planning through implementation and release.
• Functions as a central resource with design, development, quality assurance, marketing and implementation as the software product(s) move through their lifecycle.
• Creates and maintains the product/vision roadmap.
• Contributes technical expertise to the sales process and the development of effective marketing plans/campaigns.
• Oversees alpha and beta program definition and coordinates execution.
• Formulates and executes long-term plans for cost/profit control.
• Promotes use of new technologies and industry-leading trends.
• Provides direction, control and mentoring for Technical Product Managers under direction.
• Completes people management functions including goal setting, performance appraisals, P&L management, budgeting, etc.
• May oversee Project Management Office (PMO) activities.
• May oversee annual Enhancement Submission Process (ESP).
• May perform other job duties as assigned.

Requirements

• This person must be a general Salesforce SME (5+ years in Salesforce)
• Must come from a technical background
• Must have experience in Salesforce implementations (enterprise side) (client side is OK)
• Mentor and lead
• Not an ivory tower Director; this person must be able to roll up his sleeves and dive into user stories and help with design work
• Needs to be able to communicate effectively, including presenting to the Corporate Leadership Team
• Must have people management experience
• Understand Salesforce Security

Duties

• Manage the Roadmap
• Lead/Mentor the team
• Evangelize Salesforce and drive adoption
• Help gather and clarify requirements/user stories

• Work with the Solutions Architect to interface with Stakeholders for design work
• Present to Corporate Leadership
• People management over 2 Managers and a Product Owner. They make take over the Admins, as well.

What youll need to have:

• Minimum of 10 years of experience in enterprise IT product management or architecture related to CRM.
• Must have 6 years of experience with Enterprise platforms, such as: Salesforce or ServiceNow or similar platforms.
• Must have 5 years of experience as a manager or director
• Must be able to travel up to 10% for internal and external business unit and stakeholder meetings.

What would be nice for you to have:

• Bachelors degree or higher.
• Experience with Copado, or similar Salesforce deployment tools.
• Experience with DevOps.
• Experience with Zero or Low Code Environments.
• Experience with Agile principles.
• Agile and/or project management certifications.
• Experience in the financial services industry.
• Salesforce-related certifications.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.