Overview
On Site
$DOE
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 6 month(s)
Skills
Digital : Google Cloud
Job Details
Job Position: Google CCAI Design and Implementation Engineer
Location: Long Island, NY
Duration: Long Term Contract
Job Description:
Design and build virtual agents using Dialogflow CX/ES for voice and digital channels.
Define NLU models, intents, entities, and conversation flows.
Develop webhook services using Google Cloud Functions or external services.
Integrate CCAI with platforms like Cisco UCCE/PCCE.
Use Google CCAI Platform or connectors to enable call handoff and escalation.
Configure, deploy, and maintain SBCs in enterprise contact center environments.
Create and manage SIP routing rules, SIP manipulation scripts, local and realm-based policies.
Ensure secure and optimized voice traffic flow between CCAI platforms.
Collaborate on SBC dial plan design, translation rules, and SIP signalling analysis.
Perform E2E call flow validation across CCAI, SBC, and contact center platforms.
Use tools like Wireshark, SBC logs, and Dialogflow test suites.
Leverage CCAI Insights for tuning bot performance and reporting.
Designed and implemented customer experience solutions using UJET's cloud-native CCaaS platform
Integrated AI, CRM, and omnichannel capabilities to enhance service delivery
Collaborated with cross-functional teams to streamline contact center workflows
Elevated customer engagement through optimized operational strategies
Location: Long Island, NY
Duration: Long Term Contract
Job Description:
Design and build virtual agents using Dialogflow CX/ES for voice and digital channels.
Define NLU models, intents, entities, and conversation flows.
Develop webhook services using Google Cloud Functions or external services.
Integrate CCAI with platforms like Cisco UCCE/PCCE.
Use Google CCAI Platform or connectors to enable call handoff and escalation.
Configure, deploy, and maintain SBCs in enterprise contact center environments.
Create and manage SIP routing rules, SIP manipulation scripts, local and realm-based policies.
Ensure secure and optimized voice traffic flow between CCAI platforms.
Collaborate on SBC dial plan design, translation rules, and SIP signalling analysis.
Perform E2E call flow validation across CCAI, SBC, and contact center platforms.
Use tools like Wireshark, SBC logs, and Dialogflow test suites.
Leverage CCAI Insights for tuning bot performance and reporting.
Designed and implemented customer experience solutions using UJET's cloud-native CCaaS platform
Integrated AI, CRM, and omnichannel capabilities to enhance service delivery
Collaborated with cross-functional teams to streamline contact center workflows
Elevated customer engagement through optimized operational strategies
SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.