Salesforce Business Analyst III

Objectives:

• Enable seamless GTM sales collaboration and operational visibility between Clients.
• Engage with Product Managers to intimately understand and support documenting product requirements.
• Partner with Product Managers to improve the ability to estimate the size and scope of new product and service offerings being proposed.
• Assist in documenting cross-functional business requirements and develop user stories.
• Define and standardize processes and playbooks for Product Managers.
• Build consensus from cross-functional leads on business requirements.
• Capture the tactical and strategic product goals that provide traceability through the organization and are mapped to metrics
• Define the set of strategic, core and support processes that transcend functional and organizational boundaries; identify and describe external entities such as customers, suppliers, and external systems that interact with the business; and describe which people, resources, and controls are involved in the processes.
• Partner with QA team to leverage automation for items such as regression testing to improve overall quality when projects are ready for UAT.
• Work with business partners and product managers to define test scenarios for UAT.
• Manage UAT execution, coordinate between business testers and IT development teams.

Skills:

• 5 years of relevant work experience as a Business Analyst or a Business Systems Analyst or a product owner
• Experience with process documentation, automation and digital transformations in CPQ or Quote to Cash domain
• Experience modeling business processes using a variety of tools and techniques
• Demonstrated working expertise in CPQ /quote to cash domain.
• Expert in writing User Stories, converting business requirements to User Stories for development.
• The ability to act as liaison conveying information needs of the business to IT and data constraints to the business; applies equal conveyance regarding business strategy and IT strategy, business processes and workflow automation, business initiatives and IT initiatives, and benefit realization and service delivery
• Experience with Confluence and JIRA is highly desired
• Prior experience with Salesforce, Steel brick CPQ desired
• Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development
• Ability to recognize structural issues within an organization, functional inter-dependencies, and cross-silo redundancies
• Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations
• A broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, processes, and enabling technologies.
• Team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus
• Good working knowledge of Google Suite of Productivity Tools.
• PMP, SCRUM certifications desired
• Document test results and ensure timely execution and sign-off of test scenarios

Education:

• College diploma or university degree in the field of business administration, or information systems or equivalent experience
• 5+ years of related work experience