Customer Service Representative

Full Time

  • No Travel Required

Job Description

Customer Service Representative

6-month contract (likely extension)

Remote (client based out of Alpharetta, GA)

Our client, is looking for a few Customer Service Representatives to join their consumer center team to respond to all the inquiries from consumers requesting information. The team's objective is to provide public records to companies to minimize risk of litigation.

Required Skills & Experience
  • Positive attitude and ability to work quickly in a fast paced environment.
  • Analytical thinking and decision making on questions pertaining to consumer information
  • Ability to multitask and attention to detail is a must
  • Proficient knowledge of computer-based software such as Windows, Internet Explorer and Microsoft Office and Microsoft Excel.
  • Proficient oral and written communication skills.

Responsibilities
  • Reviews claims and analyzes if disputes should be handled internally or sent externally
  • Transcribes consumer data from electronic and paper requests as well as inbound phone calls from customers into the appropriate database/support tool.
  • Reviews reports for accuracy and correct disclosure
  • Utilizes databases to enter disputes and Personal Identifiable Information (PII) and ensures timely completion of disputes
  • Searches consumer profile and initiates disputes based on details found on consumers reports.