Senior Manager IT Delivery Operations

Job Description

Staples is business to business. You're what binds us together.

Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners and deliver reliable, customer-centric technology services.

Step into a pivotal leadership role with Staples Digital Solutions as the Senior Manager, IT Delivery Operations. You'll join a highly collaborative, agile, and forward-thinking team dedicated to driving innovation and operational excellence across our technology organization. Your expertise will ensure our IT delivery aligns with strategic business goals, maximizes value, and supports Staples' continual growth and customer-centric mission. This is your opportunity to shape technology impact and influence decision-making at the intersection of IT and enterprise strategy.

What you'll be doing:

• Overseeing IT delivery performance by monitoring and analyzing execution against strategic and budgetary objectives.
• Identifying operational risks, capacity constraints, and performance gaps, and recommending actions for consistent outcomes.
• Partnering with Finance, Portfolio Management, and Delivery teams to align project execution with financial plans and investment priorities.
• Designing, building, and maintaining Power BI dashboards and analytic tools to visualize key metrics and ensure data-driven decision-making.
• Supporting annual and quarterly strategic planning by analyzing delivery capacity, project prioritization, and resource availability.
• Establishing governance frameworks for performance tracking and root-cause remediation.
• Working cross-functionally with Technology, Finance, and Business Operations to ensure cohesive delivery governance and measurable results.
• Preparing high-quality executive reports and presentations that clearly communicate outcomes, risks, and recommendations.
• Leading and developing a small team of analysts and specialists, fostering a culture of operational excellence and continuous improvement.

What you bring to the table:

• Exceptional analytical and problem-solving skills with a strong attention to detail.
• Ability to synthesize complex information into clear and compelling executive narratives.
• Strong stakeholder management and communication skills; able to influence without direct authority.
• Collaborative leadership style that fosters trust and transparency across functions.
• Strategic thinking combined with hands-on execution capability.
• Continuous improvement mindset and comfort navigating ambiguity.
• Proven track record overseeing delivery performance within large-scale IT organizations.
• Strong understanding of IT financial management, capacity planning, and project portfolio governance.
• Demonstrated success developing and implementing performance dashboards and KPI tracking frameworks.
• Ability to communicate effectively with senior stakeholders and translate insights into business recommendations.

What's needed- Basic Qualifications:

• Bachelor's degree in Information Technology, Business Administration, Finance, or a related field or equivalent work experience.
• 8+ years of progressive experience in IT delivery operations, technology portfolio management, or financial performance management.
• 3+ years in a managerial or team leadership role overseeing analytical, delivery, or financial performance teams.
• Advanced proficiency in Power BI, Excel, and analytics/reporting tools.

What's needed- Preferred Qualifications:

• Experience working in a complex, matrixed enterprise with cross-functional dependencies (Finance, PMO, Delivery, and Operations).
• Familiarity with Agile delivery methodologies and related performance measurement frameworks.
• Experience using enterprise systems such as ServiceNow, Jira, or Clarity PPM for portfolio tracking.
• MBA or advanced degree in Finance, Technology Management, or Data Analytics.
• Proven ability to drive process automation, data visualization innovation, or technology enablement within delivery operations.

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.

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About Us

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.