Role Overview:
The Key Account Director (KAD) manages strategic client relationships in the U.S. market. This role carries direct revenue responsibility, builds executive-level relationships, and drives account growth through trusted partnership, business insight, and effective collaboration with delivery teams.
Key Responsibilities
●Manage and grow relationships with assigned key clients, serving as the senior point of contact.
●Develop and execute account strategies to achieve an annual revenue target of USD 3–5 million across the account portfolio.
●Identify and pursue cross-sell and up-sell opportunities in line with client needs.
●Work with Delivery Directors, project managers, and technical teams to ensure client satisfaction and alignment.
●Act as an escalation point for issues and resolve them promptly.
●Lead Executive Business Reviews (EBRs) and regular check-ins with clients.
●Track market trends and provide insights to clients and InApp leadership.
●Negotiate renewals, agreements, and commercial terms
●Report on account performance, pipeline, and forecasts to senior management.
●Collaborate with sales and marketing to expand presence within client organizations.
Key Requirements
●Bachelor’s or Master’s degree in IT, Computer Science, Engineering, or related field, or equivalent professional experience. An MBA is preferred but not required.
●10+ years in IT services or consulting, with at least 5 years in enterprise account management or strategic sales.
●Record of meeting or exceeding multi-million-dollar revenue targets.
●Strong communication skills with the ability to influence and build executive relationships.
●Experience managing large accounts in industries such as manufacturing, construction, financial services, or technology.
●Knowledge of IT service offerings including custom software development, cloud services, digital transformation, and AI/data solutions.
●Analytical and strategic, with ability to manage details while keeping focus on business outcomes.
●Comfortable working with cross-cultural teams in a global environment.
●Willingness to travel domestically and internationally (20–30%).
Never miss an opportunity! Create an alert based on the job you applied for.