Desk Side Engineer

$55,000 - $60,000

Full Time


    CLETSWindowsActive DirectoryDNSExchangeCitrixConfiguration ManagementMDMSCCMIntune

    Job Description

    Job Role           : Desktop Support Specialist

    Location           : San Diego, CA

    Salary               : $55,000 to $60,000/Annum + Benefits

    Why Zensar?

    We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts.  We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships, with our clients and with each other—and happiness is at the core of everything we do.  In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum.  These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar!

     You might really grab our attention if you have: 

    • 6+ years’ experience customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint, and technologies such as AD, DNS, Exchange, and Citrix.
    • 4 + years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune.
    • Experience with deployment methods including inventory control, security baselining, patching, software, and application deployments.
    • Understanding of Windows 10 new features, feature updates, and industry best practice processes.
    • Understanding of Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10 Update Rings)
    • Knowledge of new and emerging enterprise technologies (ex: Azure, Intune, Windows Analytics, Autopilot)
    • Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction.

    Standard expectations and duties for a Desktop Support Specialist: 

    • Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks.
    • Perform network maintenance to ensure networks operate correctly with minimal interruption.
    • Configure security settings or access permissions for groups or individuals.
    • Analyze and report computer network security breaches or attempted breaches.
    • Identify the causes of networking problems, using diagnostic testing software and equipment.
    • Perform routine maintenance or standard repairs to networking components or equipment.
    • Install new hardware or software systems or components, ensuring integration with existing network systems.
    • Create or update technical documentation for network installations or changes to existing installations.

    Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.Zensar may not facilitate/sponsor any work authorization for this position.  All candidates must present valid authorization to commence new employment in the U.S. for Zensar.Candidates who are currently employed by a client or vendor of Zensar may be ineligible for consideration.

    Zensar values your privacy.  We’ll use your data in accordance with our privacy statement located at: