Wireless Bluetooth Triage Engineer

    • Apple, Inc.
  • San Diego, CA
  • Posted 47 days ago | Updated 5 hours ago

Overview

On Site
USD 135,400.00 - 250,600.00 per year
Full Time

Skills

FAR
User experience
Attention to detail
Wireless communication
C
C++
Objective-C
Python
Automation
Customer experience
Communication
Relationship building
Workflow
Software engineering
Bluetooth
Computer science
Computer engineering
Electrical engineering
Payments

Job Details

Summary

Join us in the Core Bluetooth Software Engineering team and develop the next generation of cutting edge products and technologies! As a triage engineer, you'll be at the center of it all: identifying software bug trends, quickly assessing severity and priority of bug reports, and assigning them to the correct engineering teams both near and far to deliver the best user experience to our customers. You'll work closely with the Core Bluetooth engineering team, cross-functional engineering teams within Apple, as well as external partners, to identify and resolve software issues. If you are a passionate advocate for customer experience, are detail oriented, and love identifying trends and finding ways to automate workflows, then this is your dream job!

Key Qualifications

- Strong understanding of wireless protocols, ideally Bluetooth- C, C++, Objective-C, Python and/or other automation language experience- Skilled at assessing large numbers of tasks and software bugs to determine priority and severity- Passion for the customer experience, and obsessive about details- Strong cross-functional communication and relationship-building skills, both internal and with external vendors- Constantly seek to improve and automate workflows to deal with an ever expanding slate of products and features

Description

You will be challenged with a constantly evolving and expanding set of problems, identifying their priority and severity, and driving their resolutions along with other team members in Software Engineering to deliver new features and the next generation of Bluetooth products!

Education & Experience

Bachelors Degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent experience.

Pay & Benefits

  • At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $135,400 and $250,600, and your base pay will depend on your skills, qualifications, experience, and location.

    Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

    Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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