Skills
- Insurance
- BPI
- business process analysis
- business process reengineering
- process design
Job Description
Job Description
One of our P&C Insurance customers is looking for a senior business process engineer as they continue to modernize claims.
They will work closely with operations to perform value stream mapping, conduct time motion study to identify opportunities for work processes improvements, suggest quality and productivity improvement measures to enhance operational efficiency
Perform lean six sigma review to map current state, capture team utilization and throughput to identify Non-Value Adds (NVA), process gaps and redundancies, hand-offs and perform cost benefit analysis for deploying process improvement initiatives
Develop and maintain scorecard and other tools to measure the success of process improvement initiatives
Create and periodically review metrics to capture operational performance more efficiently
Provide training / working sessions to junior team members on various business process analysis and process improvement approaches using business process reengineering and improvement (BPR/BPI) tools
Provide guidance to project/program managers on most effective, efficient use of resources to ensure consistent productivity across teams
Facilitate workshops for operations managers focused on critical thinking, brainstorming, business process design to capture improvement opportunities