IT Systems Engineer

Overview

On Site
$80,000 - $105,000
Full Time
No Travel Required

Skills

Azure
Cisco
ConnectWise
DHCP
DNS
Exchange
Hyper - V
Meraki
Microsoft Exchange
NAS
Nagios
Office 365
RAID
VPN
Veeam
communication skills
interpersonal skills
multitasking
planning
problem - solving
systems analysis
virtualization
written communication
Managed IT Services

Job Details

IT Systems Engineer

About VERSA

VERSA Technologies is a leading Technology Services MSP and Solutions Provider offering Consulting, Integration and Managed Services for IT, UCaaS, Carrier Services, Infrastructure Systems, and Sound Solutions in North Carolina. Our history in the technology industry dates to 1985 and we are based in Winston-Salem, NC. The technology solutions that we consult with our clients on have changed, but one constant has been the same, and that is the exceptional customer service experience that we deliver to our clients daily.

Position Summary

This is an onsite IT position in Winston-Salem, NC with weekly visits to client office locations. VERSA Technologies is looking for a capable and motivated IT professional to work daily with our client base in all aspects of the consulting, configuration, maintenance, and support of their IT systems environments. The IT Systems Engineer works in a consulting role with each client for planning, expansion, technology updates and implementing industry standard best practices, while supporting all aspects of the client s IT environment. The ideal candidate will have a strong technical background, excellent problem-solving skills, the ability to manage multiple tasks effectively, and good interpersonal skills. The IT Systems Engineer provides both on-site and remote professional services and consulting support for clients as needed. We operate a fast-paced, customer-oriented Managed Services, Consulting, and Integration business, and are looking for not only the brightest candidates, but also the best fit for our team and culture. It s all about taking care of our clients, growing, and expanding your IT expertise while delivering the highest quality client experience possible. Compensation will be commensurate with experience.

Essential Duties and Primary Responsibilities

The IT Systems Engineer provides onsite and remote consulting and service support to the technology environments of multiple clients. Candidates should possess strong problem-solving, analytical and communication skills, in addition to in-depth technical knowledge of business IT systems hardware and software. At least five (5) years of experience working with Enterprise or SMB hardware and software systems is preferred. Preferred certifications include Microsoft 365 Administrator or Windows Server Hybrid Administrator; Cisco CCNA or CCNP; CompTIA A+, Network+, or Server+.

  • Configure, install, and maintain server systems and end-user computing hardware such as desktops, laptops, peripherals, and mobile devices
  • Configure, install, and maintain virtual server environments
  • Configure, install, and maintain network infrastructure, including firewalls, switches, and wireless access points
  • Administer Microsoft Active Directory environments
  • Administer Microsoft Exchange and Office 365 environments
  • Install and configure client and server operating systems
  • Install and configure application software, including upgrades, updates, and patches
  • Administer antivirus software, databases, NAS systems, data backups, and line-of-business applications
  • Provide technical support and problem resolution for IT systems and environments
  • Perform root-cause analysis for service interruptions and implement preventive measures
  • Provide total systems analysis and creative problem solving
  • Consult with clients on technical advice, problem solving, process enhancement, and forecast planning
  • Design comprehensive and interoperating systems to support client business needs using industry best practices and appropriate technologies
  • Collaborate with IT team members, clients, and vendors to resolve technical issues
  • Maintain accurate documentation of systems, configurations, processes, and service records
  • May require occasional evening or weekend work to perform maintenance, upgrades, or emergency repairs
  • This position will be part of an on-call rotation for after-hours support

Qualifications and Experience

  • Associate or higher degree in a related field
  • Preferred 5 or more years of IT Systems design, support, and maintenance experience.
  • Valid NC Driver s License required
  • Preferred certifications include Microsoft 365 Administrator or Windows Server Hybrid Administrator; Cisco CCNA or CCNP; CompTIA A+, Network+, or Server+, or similar
  • Excellent verbal and written communication skills with proven track record of resolving complex technical problems and the ability to consult with clients for future needs
  • Professional, motivated and detail oriented
  • Strong analytical and problem-solving abilities
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Be self-motivated and customer-focused to deliver exceptional customer service and support
  • Good organizational and multitasking skills
  • Network administration experience
    • Network protocols (e.g., TCP/IP, DHCP, DNS, IPSEC) and network technologies (e.g., LAN, WAN, WLAN, VPN, and VLANs)
    • Network diagnostic, monitoring, and analysis tools (e.g., Auvik, Nagios, SolarWinds)
    • Configure and manage firewalls, VPNs, and other network infrastructure
  • Network equipment and services, including firewalls, routers, switches, WAPs, VPNs, VLANs and other network infrastructure
    • Vendors such as Aruba, Meraki, SonicWall, and Ubiquiti
  • Microsoft administration experience
    • Windows Server 2016/2019/2022
    • Windows 10/11
    • Office 365 and 2016/2019/2021 applications
    • Exchange 2016/2019
    • Azure/Office 365/Microsoft 365 services
    • Active Directory, DNS, DHCP, and Group Policy
  • Hardware administration experience
  • Desktops, laptops, and mobile devices
  • Printers, scanners, and other peripherals
    • Servers and RAID arrays
    • NAS systems
    • Vendors such as Buffalo, Dell, HP, HPE, Lenovo, QNAP, Synology
  • Knowledge of hypervisor operation and experience with configuring, installing, and maintaining virtualization technologies such as Microsoft Hyper-V and VMware vSphere
  • Backup solutions such as Barracuda, Veeam, and Veritas
  • Antivirus and antispam applications such as Barracuda, SentinelOne, and Trend Micro
  • Remote management and monitoring (RMM) software such as ConnectWise or Kaseya
  • Cloud data storage solutions

What we offer:

  • Base Salary plus Production Incentive Compensation
  • 401(k) w/Employer Match
  • Health | Dental | Vision Insurance
  • Life Insurance
  • Long | Short Term Disability Insurance
  • (9) Paid Holidays
  • (15) Paid Time Off Days
  • Opportunity to grow financially and professionally.
  • Pre-Employment Drug and Background Screening.

VERSA Information Links:

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About VERSA Technologies Inc.