Overview
On Site
$$20/hr on W2 ( No any benefits)
Contract - W2
Contract - 7 month(s)
Skills
Customer Service
MS Office
Active dIrectory
Troubleshooting
Communication
Outlook
Help Desk support
Windows 10
Windows 7
Tier 1 technical support
Apple iOS
Bilingual Spanish
User Assistance
IT Call Center
Ticket Escalation
Password Reset
Website Support
Hardware/Software Support
Problem Solving.
Job Details
Job Title: Help Desk Analyst
Location: Conyers, GA (Onsite Only)
Interview: In-person
Local Candidates Only
Do NOT submit candidates previously submitted to Reqs: #762935, #765352, #774574, #776101
Must have IT Help Desk Call Center experience
Must have IT Help Desk Call Center experience
Preferred Qualification: Bilingual Spanish (Highly Desired).
Qualification: Vocational/Technical degree in Computer Applications, Computer Technology, or related field from an accredited institution.
Job Description:
- Oversee daily performance of computer systems and applications.
- Respond to user inquiries regarding computer software or hardware operations to resolve problems.
- Monitor ticket queues, assign tickets to appropriate internal/external support teams, and escalate when needed.
- Perform basic diagnostics and troubleshooting of hardware, software, and connectivity issues.
- Open tickets with vendors and escalate to senior management as required.
- Support external customers with website access, password resets, account management, and mobile driver's license provisioning.
- Handle customer inquiries courteously, ensuring complete resolution of each issue.
| Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college | Required | ||
| Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory. | Required | 2 | Years |
| Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved. | Required | 2 | Years |
| Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. | Required | 2 | Years |
| Answer user inquiries regarding computer software or hardware operation to resolve problems. | Required | 2 | Years |
| Bilingual - Spanish | Highly desired | ||
| IT Help Desk Call Center exp | Required | 2 | Years |
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