ServiceNow Developer - Service Management


Full Time
No Travel Required


ITIL framework

Job Details

Job Title : ServiceNow Developer - Service Management

Job Location : New Haven, CT (100% Remote)

Job Type : Full Time (Direct Hire)

Job Description:

  • Must have hands-on service now development experience.

  • It is an exciting time to join the Information Technology Services group.
  • We are undergoing a transformation for our people, processes and technology and we want YOU to be a part of it!
  • ServiceNow is increasingly becoming the foundation for critical processes.
  • In this role, we are looking for a person with strong technical abilities who can design, configure, and build within the platform.
  • The Developer - Service Management position is responsible for ServiceNow enhancements, bug fixes, building and maintaining integrations, grooming the backlog, and supporting any current strategic efforts to implement or enhance relevant modules.
  • This person will be expected to be an advocate to the organization on the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB and other IT Service Management and SPM capabilities.

Core Responsibilities

  • Design, develop and implement solutions on the ServiceNow platform.
  • Customize ServiceNow application to streamline and automate processes.
  • Build integrations to other applications within the organization as needed troubleshoot issues.
  • Ensure standards, agreed architecture, design and methodology standards are adhered to identifies and evaluates ServiceNow features and emerging capabilities, advocating for those that will most benefit the organization financially and operationally.
  • Work with the IT organization to increase the health of the platform overall and implement controls to ensure proper maintenance.

Skills Qualifications

  • Strong knowledge of ITIL framework, SPM and ITSM standards and processes.
  • Operational understanding of the ServiceNow Common Service Data Model (CSDM).
  • Direct development experience within ServiceNow, including development of Catalog Items, troubleshooting issues, and implementing enhancement requests.
  • Scripting in JavaScript.
  • Willing to assist in ServiceNow questions/training.
  • Proven expertise and having a passion for customer service.
  • ServiceNow platform deployment and operational experience.
  • Excellent time management and collaborating skills.


  • Bachelor s degree in computer science or related field AND minimum of 3 years demonstrated experience in ServiceNow development.
  • 7+ years of any equivalent combination of experience, training, and/or education in overall IT industry and Service Management work experience.


  • Certification in ITIL Foundations in Service Management (Preferred)