Overview
Remote
$90 - $100
Contract - W2
Skills
IntegrationHub
ServiceNow Technical Master Architect
ServiceNow Instance Consolidation
CMDB
ITSM
Certified Implementation Specialist
ServiceNow Certified Application Developer
ServiceNow Certified System Administrator
W2
ServiceNow
Job Details
About the Role
The Technical Master Architect ServiceNow Instance Consolidation will lead the strategic consolidation of multiple ServiceNow instances into a unified, scalable, and high-performing platform, ensuring CMDB transformation, business workflow migration, and domain/data model alignment. This role demands expertise in CSDM, legacy ServiceNow CMDB models, and domain separation strategies, ensuring seamless business continuity, minimal disruption, and maximum operational efficiency.
Key Responsibilities
- Instance Consolidation & Workflow Migration Lead multi-instance consolidation, ensuring domain separation, business workflow alignment, and process standardization.
- CMDB Transformation Migrate legacy CMDB models to CSDM 4.0, ensuring data normalization, reconciliation, and governance.
- Data Migration & Synchronization Implement IntegrationHub ETL, ensuring automated validation, cleansing, and deduplication.
- Foundational Data Standardization Align users, groups, locations, cost centers, and assets across instances for seamless consolidation.
- Integration & API Modernization Reconfigure legacy integrations (ERP, CRM, ITSM, HR) with REST APIs, OAuth, and secure authentication.
- ITOM & Discovery Optimization Deploy multi-MID Servers, custom Discovery Patterns, and Service Mapping for accurate infrastructure visibility.
- Security & Compliance Enforce data encryption, ACL-based access control, and SIEM integration for regulatory compliance
Technical Expertise
- 15+ years of experience in ServiceNow instance consolidation, CMDB transformation, and domain separation strategies.
- Legacy CMDB transformation and migration to CSDM 4.0; Service Graph Connector & IRE (Identification & Reconciliation Engine) for CI reconciliation.
- Domain separation strategy and multi-instance governance; Standardization of ITSM, ITBM, and GRC workflows across instances.
- IntegrationHub ETL for large-scale data extraction, transformation, and loading; Real-time bi-directional data synchronization with timestamp-based reconciliation.
- Migrating SOAP-based integrations to REST with OAuth and JWT authentication; Secure API Gateway implementation for cross-instance data exchanges.
- Multi-node active-active deployment with load balancing and failover; Query performance tuning, Redis caching, and optimization of system throughput
- Security, Compliance & Regulatory Alignment-Automated audit logging, SIEM integration, and real-time threat detection; Data encryption, masking, and dynamic access control policies
- Workflow Automation & Foundational Data Transformation-Rationalizing and migrating ITSM, ITBM, and custom workflows across instances; Standardizing foundational data (users, groups, cost centres, locations) for seamless instance consolidation
- Legacy ServiceNow Data Model Expertise (Calgary to New York Releases) - Deep understanding of legacy ServiceNow data models from.
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