Senior Product Operations Analyst

Title: Senior Product Operations Analyst
Location - Berkeley Heights, NJ (Fully onsite)
Full-time / W2 - with Infinite Computer Solutions

Job Description:

The Senior Product Operations Analyst will be responsible for ensuring product operations excellence by collaborating with both internal and external stakeholders to streamline client onboarding, maintain compliance, and enhance overall product support. This role will play a critical part in tracking compliance activities, managing client communications, managing internal and external relationships and driving process improvements for operational efficiency.

Key Responsibilities:

• Develop and manage internal and external communications regarding product or network rule changes in collaboration with the Communications team.
• Build & maintain internal and external connections and relationships
• Project manage and track compliance-related activities, particularly for Zelle EWS non-compliance notifications and communications.
• Organize and ensure timely completion of compliance documentation while coordinating with client-facing teams to maintain effective communication.
• Establish and refine internal support processes to enable prompt responses to client-facing issues.
• Manage Go To Market meetings with stakeholders ahead of each release.
• Develop documentation processes to capture and share knowledge gathered from issue resolution, promoting self-help practices among internal teams.
• Work with Product Management and Legal teams to coordinate and submit waivers for non-compliance with third-party network rules.
• Maintain an ongoing issues log with third-party partners and collaborate with key stakeholders to track and resolve issues.
• Partner with Product Management to create and deliver content for monthly and quarterly client webinars.
• Lead cross-functional team meetings to drive alignment and achieve key business outcomes.

Required Qualifications & Experience:

• 7+ years of experience in financial services and technology environments.
• Experience with electronic payments and payment networks.
• Excellent written and verbal communication skills.
• Proven experience in internal and external support roles managing key relationships with a focus on compliance and operations.
• Strong attention to detail and ability to manage multiple workstreams simultaneously.
• Experience establishing and improving internal business processes.
• Strong problem-solving skills with the ability to proactively identify and resolve issues.
• Ability to work independently while maintaining alignment with cross-functional teams.
• Experience collaborating with cross-geographical and international teams.

Preferred Qualifications:

• Knowledge of PDLC (Product Development Life Cycle)
• Prior experience working with legal and compliance teams.

Education:

• Bachelor s degree in Finance, Business, Engineering, or a related field.