ServiceNow Customer Administrator (Remote)

Overview

$70
Full Time
Accepts corp to corp applications
Contract - W2
Contract - Independent

Skills

web services
XML
TECHNICAL REQUIREMENTS
OPERATIONS
SMTP
HTTP
JAVA
BUSINESS REQUIREMENTS
CSS
ACTIVE DIRECTORY
NCDOT
HTML
SERVICE LEVEL AGREEMENTS
WORKFLOW
SCRIPTING
ITIL
Database
Systems Management
Asset Management
Translating
Single Sign-on
Edirectory
LDAP
AJAX
Access Control
SAML
Openldap
POP3
Help Desk
ServiceNow
IT Service Management
IT Infrastructure Library

Job Details

Req-ID: 733243
Client: State of North Carolina (NCDOT)
Role: ServiceNow Customer Administrator (Remote)
Location: Raleigh, NC
Duration: 09 to 12 Months
*** Either Webcam Interview or In Person ***
Candidate must have proven ServiceNow implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Do you accept this requirement?
Candidate must have past work experience with ServiceNow in the areas of help desk, IT service management, asset management, network and systems management. Do you accept this requirement?
Required Skills (5+ Years):
  • Proven ServiceNow implementation experience
  • Web applications, networks, protocols and email (SMTP, POP3)
  • Basic understanding of ITIL v3 methodologies
  • Understanding of enterprise IT architecture
  • Working knowledge of relational databases
  • Experience with database manipulation via a programming language
  • Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.)
  • Impeccable time-management and record keeping
  • The ability to take complex end-user requirements to code
  • A positive can-do attitude & willingness to learn
  • A strong personal commitment to quality service
  • The ability to work independently and with a team
  • LDAP directories, such as: Active Directory, eDirectory, OpenLDAP.
  • Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0.
  • Web Services integrations.
Complete Description:
The ServiceNow customer system administrator role is technical in nature and dedicated to the basic administration and overall health of the ServiceNow platform.
The ideal candidate will have proven implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Past work experience with industry leading providers of help desk, IT service management, asset management, network and systems management or similar technologies a definite plus. The system administrators will perform fundamental administration and configuration tasks in the ServiceNow instance including, but not limited to, standard configuration, user administration, security, workflow, date management, and integrations. This role will manage the ServiceNow release cycle three times per year and is dedicated to working directly with ServiceNow application.
Responsibilities
  • Personalize and create forms and fields
  • Create new applications, modules, and tables and Activate a plug-in, Build reports, gauges, and homepages
  • Set up Service Level Agreements (SLAs) and monitor SLA workflows
  • Create and track Service Catalog requests, and items with variables
  • Create, monitor, modify, and publish Service Catalog workflows with approvals
  • Follow the notification process back to the Business Rule
  • Import data into the instance
  • Create and use update sets to facilitate moving customizations between your instances
  • Search, populate, and customize the Knowledge Base
  • Create an Access Control Rule (ACL)
  • Create global controls for attachments and cookies
  • Custom scripting
  • Build third party software integrations
  • Answering "how to" technical and application configuration questions
  • Aiding in translating business requirements into technical requirements
  • Facilitating roll out of new applications and modules
  • Manage the ServiceNow system upgrades that occur three times per year
  • Assisting in troubleshooting patch / release management issues
The ideal candidate is a college graduate with Computer Science or similar technical degree (or is working towards such a degree)