EHR Helpdesk Analyst 2nd Shift
Remote • Posted 5 hours ago • Updated 5 hours ago
ServIT Consulting LLC
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Job Details
Skills
- HIPAA
- Electronic Health Record (EHR)
- Allscripts
- Ambulatory Care
- Cerner
- Change Management
- Collaboration
- Documentation
- End-user Training
- Epic
- Health Care
- Health Informatics
- Health Information Management
- Healthcare Information Technology
- Help Desk
- IT Governance
- Knowledge Base
- Management
- Mobile Devices
- Performance Management
- Preventive Maintenance
- Printers
- Printing
- Project Management
- Provisioning
- Reliability Engineering
- Remote Support
- Service Desk
- Service Level
- ServiceNow
- Software Troubleshooting
- Standard Operating Procedure
- Technical Support
- Usability
- Workflow
Summary
Required / Desired | Required Exp | Candidate Exp | |
Minimum of 2 years providing Epic technical support in a healthcare or clinical environment. | Required | 2 | Years |
Proficient with ServiceNow or other enterprise ticketing systems. | Required | 2 | Years |
In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts). | Required | 2 | Years |
Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk). | Highly desired | ||
Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM). | Highly desired | | |
| Candidate understand this is a second (2nd) shift position and the working requirements are 3 PM – 11:30 PM EST which includes nights, weekends, and holidays. | |||
| Please state date and location of Epic experience. |
Key Responsibilities
- Provide support for Epic applications, workflows, access, printing, and integration issues.
- Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
- Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
- Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
- Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
- Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
- Assist with Epic user account provisioning, role changes, template assignments, and security access requests.
- Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).
- Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
- Maintain documentation, knowledge base articles, and standard operating procedures.
- Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
- Support change management and scheduled downtime communications as needed.
- Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.
- Escalate critical issues and downtime events according to established protocols.
- Dice Id: 91164544
- Position Id: 8893005
- Posted 5 hours ago
Company Info
About ServIT Consulting LLC
A small, hard-working consulting firm based in VA. Established in 2005, we hit the ground running with our direct approach to finding success. ServIT LLC provides seasoned and experienced consultants that have both a high level of understanding and strong industry-specific expertise. We deliver the smart, innovative and value-driven qualified cadidates that are right for you.
Headquartered in Virginia, we have a global footprint around the world. It is our specialized knowledge and experience that sets us apart from much of our competition. Together we consistently deliver impactful and measurable results to each of our clients. Our service and delivery model produces tangible hiring results within demanding timeframes. When it is all said and done, we pride ourselves in putting our clients at the heart of everything we do. ServIT LLC has developed a reputation for providing real business improvement through our emphasis on business objectives rather than technical details. We work with some of the largest organizations as well as many medium and small firms.
Our mission is to provide expertise and counsel rather than resources. We encourage the formation of joint teams with client staff to take a project from inception to implementation. Through this philosophy we provide identifiable business benefits in the most economical manner. ServIT LLC makes an ideal partner for organizations looking at transformational IT solutions because of its core capabilities, great human resources, commitment to quality and international presence to deliver a wide range of technology and business consulting solutions and services, 24/7. ServIT LLC enables business results by being a 'value added partner'. It offers integrated portfolio of services to its clients in the areas of Consulting, System Integration and Outsourcing for key-industry verticals. Our resources bring their unique perspectives and insight based on their individual experiences, which leads to breakthrough outcomes for our clients. Our people make the difference by consistently delivering outstanding value to our customers.
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