E-Learning Web Developer, AppleCare

Summary

The AppleCare Training Multimedia team specializes in crafting and developing web-based interactive media used within E-Learning materials for AppleCare customer support Advisors worldwide. Our rich portfolio of web-based interactive media includes over 30+ reusable templates for knowledge checks, virtual scenario practice activities, simulations for Apple OS software and internal tools, as well as custom media pieces for outstanding learning needs around new products and specialty topics.Collaborating closely with instructional designers from various training content development teams within the AppleCare Support Foundations organization, you will work alongside other web developers and creative technologists on our Multimedia team to create new media types and feature improvements that surprise and delight our customers and end-users alike. The ideal candidate for this role is experienced and passionate in building online learning experiences powered by interactive web-based activities, enjoys taking ownership of the end-to-end design and development process for small but delightful online experiences, and works through ambiguity to seize opportunities for creative innovation that brings value to end-users and the business.

Description

As an E-Learning Web Developer on the Training Multimedia team, you will be encouraged to:- Directly support instructional designers and training content developers on their requests for new interactive media types and feature enhancements- Design and develop media that adheres to Apple accessibility standards (navigable using macOS VoiceOver and keyboard) and internal standards that allow for reusability and localization- Address bugs on existing interactive media and refactor engine code for scalability/maintainability- Review HTML and XML markup within E-Learning modules and interactive media prior to publication- Provide regular status updates to team, partners, and management; summarize project progress, issues, key points, and required actions

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $96,200 and $181,100, and your base pay will depend on your skills, qualifications, experience, and location.
  
  Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
  
  Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.