Overview
On Site
Depends on Experience
Contract - W2
Contract - 6 Month(s)
Skills
Attention To Detail
Communication
Call Center
Customer Relationship Management (CRM)
Health Care
Customer Facing
Job Details
Role Overview
We re currently hiring a Client Success Specialist to support our Program Services Team. This person will play a crucial role in client outreach and engagement, ensuring each interaction is warm, helpful, and effective. If you're passionate about service, detail-oriented, and thrive in fast-paced environments, this is a chance to make a tangible difference in people s lives.
What You ll Do
- Serve as a primary point of contact for both new and current clients via phone and email
- Build meaningful connections with clients and assist them throughout their enrollment journey
- Navigate inquiries with empathy, speed, and accuracy in a high-volume support environment
- Carefully review and enter client data, keeping records accurate and updated
- Collaborate with internal teams to resolve challenges and improve the client experience
- Participate in team meetings and development sessions to stay current on policies and practices
Daily Duties Include:
- Managing incoming calls through a call center system
- Responding promptly and professionally to email communications
- Troubleshooting service issues and addressing client concerns
- Logging new client entries and updating existing records
- Processing forms and requests efficiently
- Identifying urgent issues and routing them appropriately
- Following up with clients to ensure successful resolution
You re an empathetic communicator with a genuine interest in serving those facing serious health challenges. You find joy in helping others and work well within a close-knit, collaborative team. You also bring:
- 1+ year in a customer-facing or call center role, ideally within healthcare or social services
- Strong verbal and written communication skills
- Skilled time management with the ability to juggle tasks in a fast-moving, detail-driven setting
- Confidence in using CRM tools, Microsoft Office, and other tech platforms
- Patience and compassion to support diverse client needs
- A quick-learning mindset and enthusiasm for improving service systems
Preferred Extras
- Previous work experience in a nonprofit or health-related organization
- Familiarity with Salesforce or similar client relationship management software
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.