Overview
On Site
USD 19.00 - 21.00 per hour
Full Time
Skills
Tier 1
Tier 2
Technical Support
Tier 3
Help Desk
Customer Service
Service Desk
Active Directory
Microsoft Windows Phone
Web Browsers
Customer Relationship Management (CRM)
ServiceNow
Operating Systems
Microsoft Windows
OS X
IOS Development
Android
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Job Description:
Tier 1 Help Desk Support Technician is the first point of contact for employees seeking IT support. This role is responsible for providing basic troubleshooting, password resets, and issue triaging while ensuring a positive customer service experience. Help Desk Technicians will escalate more complex issues to Advanced IT Support Specialists (Tier 2) and Senior IT Support Specialists (Tier 3) for resolution, when needed.
Skills
Help desk support, Help desk, Troubleshooting, Customer service, Service desk, Active directory, Windows, Phone support, servicenow
Top Skills Details
Help desk support,Help desk,Troubleshooting,Customer service,Service desk,Active directory,Windows,Phone support,servicenow
Additional Skills & Qualifications
-Basic IT Troubleshooting:
-Ability to assist with technical issues, such as password resets, browser compatibility, and mobile app troubleshooting.
-CRM or Ticketing Systems: ServiceNow
- Operating Systems and Devices:
o Understanding of Windows, MacOS, iOS, and Android systems to support users across various devices.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Fort Myers, FL.
Pay and Benefits
The pay range for this position is $19.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Fort Myers,FL.
Application Deadline
This position is anticipated to close on Dec 12, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Tier 1 Help Desk Support Technician is the first point of contact for employees seeking IT support. This role is responsible for providing basic troubleshooting, password resets, and issue triaging while ensuring a positive customer service experience. Help Desk Technicians will escalate more complex issues to Advanced IT Support Specialists (Tier 2) and Senior IT Support Specialists (Tier 3) for resolution, when needed.
Skills
Help desk support, Help desk, Troubleshooting, Customer service, Service desk, Active directory, Windows, Phone support, servicenow
Top Skills Details
Help desk support,Help desk,Troubleshooting,Customer service,Service desk,Active directory,Windows,Phone support,servicenow
Additional Skills & Qualifications
-Basic IT Troubleshooting:
-Ability to assist with technical issues, such as password resets, browser compatibility, and mobile app troubleshooting.
-CRM or Ticketing Systems: ServiceNow
- Operating Systems and Devices:
o Understanding of Windows, MacOS, iOS, and Android systems to support users across various devices.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Fort Myers, FL.
Pay and Benefits
The pay range for this position is $19.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Fort Myers,FL.
Application Deadline
This position is anticipated to close on Dec 12, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.