Field Service Technician

JD:

• Acts as the primary onsite engineer for any scheduled onsite visit and for any tickets that may need an onsite point of view for corrective actions.
• Leads break/fix activities, escalating problems to senior management and/or vendors as appropriate.
• Responds to escalated network issues for our customer’s systems; facilitates advanced diagnosis and troubleshooting when necessary.
• Responsible for preparing and implementing changes to the customer’s network infrastructure.
• Resolving advanced support issues and mentoring the junior network engineering staff. Daily support and maintenance of supporting technologies to maintain the infrastructure’s security posture.
• Responsible for meeting customer’s contractual objectives, ensuring performance and uptime SLAs are met.
• Perform capacity planning and be proactive in assessing and making recommendations for improvement.
• Configure switches, routers, and next generation firewalls in complex IP networks: LAN, WAN, Wireless and VoIP
• Maintain up-to-date documentation for assigned customer networks
• Communicate effectively with clients, team members, and management staff