Overview
On Site
USD 90,000.00 - 120,000.00 per year
Full Time
Skills
Process Improvement
Requirements Elicitation
Management
Workflow
Sales
Customer Service
Data Migration
Reporting
User Experience
End-user Training
Dynamics
Customer Engagement
Microsoft Dynamics
Customer Relationship Management (CRM)
Microsoft
Microsoft Power BI
Writing
Documentation
User Stories
Communication
Analytical Skill
Information Systems
Computer Science
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
Overview
Robert Half is searching for a Business Analyst with significant experience working with Dynamics 365 (D365), for our client in Madison, WI. The Dynamics Analyst will support Microsoft Dynamics 365 CRM, updates/upgrades to the system, integrations with CRM, process improvement, requirements gathering, and work directly with end-users.
This is a Direct Hire position that will require an onsite work schedule (5 days).
Relocation assistance may be available for highly qualified candidates.
*SPONSORSHIP IS NOT AVAILABLE FOR THIS ROLE*
Key Responsibilities
Support daily use of Dynamics 365 CRM across the business groups.
Work with internal teams to understand business needs and translate them into documented requirements for system updates or new capabilities.
Produce functional specifications and user stories that guide development work.
Facilitate discovery sessions to evaluate workflows and identify areas where CRM functionality can streamline processes.
Configure and adjust Dynamics 365 Customer Engagement modules including Sales, Customer Service, and Marketing.
Assist with data migration tasks, system integrations, and CRM reporting needs.
Review current processes to identify gaps and propose practical solutions that improve system performance and user experience.
Coordinate with technical teams and project stakeholders to deliver CRM enhancements on schedule.
Provide user training, documentation, and general support.
Monitor new features and updates released for Dynamics 365 Customer Engagement and apply best practices.
Requirements
Qualifications
At least three years of experience working as a Business Analyst with Microsoft Dynamics 365 CRM.
Prior involvement implementation projects.
Solid understanding of CRM processes.
Experience with the Microsoft Power Platform such as Power Automate, Power Apps, or Power BI.
Skilled in writing functional documentation, process maps, and user stories.
Strong communication and analytical abilities with proven experience working with business stakeholders.
Bachelor's degree in Information Systems, Computer Science, or similar.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Overview
Robert Half is searching for a Business Analyst with significant experience working with Dynamics 365 (D365), for our client in Madison, WI. The Dynamics Analyst will support Microsoft Dynamics 365 CRM, updates/upgrades to the system, integrations with CRM, process improvement, requirements gathering, and work directly with end-users.
This is a Direct Hire position that will require an onsite work schedule (5 days).
Relocation assistance may be available for highly qualified candidates.
*SPONSORSHIP IS NOT AVAILABLE FOR THIS ROLE*
Key Responsibilities
Support daily use of Dynamics 365 CRM across the business groups.
Work with internal teams to understand business needs and translate them into documented requirements for system updates or new capabilities.
Produce functional specifications and user stories that guide development work.
Facilitate discovery sessions to evaluate workflows and identify areas where CRM functionality can streamline processes.
Configure and adjust Dynamics 365 Customer Engagement modules including Sales, Customer Service, and Marketing.
Assist with data migration tasks, system integrations, and CRM reporting needs.
Review current processes to identify gaps and propose practical solutions that improve system performance and user experience.
Coordinate with technical teams and project stakeholders to deliver CRM enhancements on schedule.
Provide user training, documentation, and general support.
Monitor new features and updates released for Dynamics 365 Customer Engagement and apply best practices.
Requirements
Qualifications
At least three years of experience working as a Business Analyst with Microsoft Dynamics 365 CRM.
Prior involvement implementation projects.
Solid understanding of CRM processes.
Experience with the Microsoft Power Platform such as Power Automate, Power Apps, or Power BI.
Skilled in writing functional documentation, process maps, and user stories.
Strong communication and analytical abilities with proven experience working with business stakeholders.
Bachelor's degree in Information Systems, Computer Science, or similar.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.