Help Desk Analyst

job summary:

We have an immediate need for a Help Desk analyst for a 6 month contract in San Anotnio, TX.

location: San Antonio, Texas

job type: Contract

salary: $19 - 20 per hour

work hours: 8am to 5pm

education: Associates



responsibilities:

Perform essential tasks necessary for the ongoing support of technology to the credit unions internal/external users.

Assist employees on product, process, and application issues.

Provides product knowledge and support to SSFCU employees including, but not limited to member assistance, balancing, service support, and supervisory guidance.

Assists Service Desk Specialist I with any questions/issues that are beyond their experience or job knowledge.

Documentation and tracking of Service Desk calls, both internal and external. Independently determine proper path for resolution, i.e. Break-fix, Training, System Development Request, or Network configuration.

Coordinate resolution of issues in a timely manner with the appropriate person(s).

Project participation to include interaction with all credit union business components to represent end-user requirements.

Provide recommendations on projects to improve processes or procedures for efficiency and accuracy.

qualifications:

- High school diploma or equivalent.

- Minimum of five (5) years of Branch Automation and LAN environments experience or at least five (5) years progressive in front line operations, Member Service, Member Contact Center, or other financial services provider experience.

- Basic knowledge of operating system software and related components/tools. Excellent project organization, analytical skills, written and verbal communication skills.

- Able to function in a high-volume environment and within time constraints while maintaining accuracy and attention to detail.

- Provide data center operations support in a seven day a week, twenty-four hour a day on call support.

- Able to travel up to 25% to work-site locations.

- Work flexible hours as needed, including possible weekends.

Preferred:

- Bachelor's degree in science, MIS, Computer Science, or equivalent education and/or experience. Take responsibility and perform work utilizing independent judgment and initiative.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.