Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 26 Month(s)
Able to Provide Sponsorship
Skills
Genesys Cloud CX
Gen AI
CRM
ITSM
WEM
WFO
CCAI
IVA
Job Details
Role: Genesys Cloud Location: Miami, FL
Responsibility:
- Expertise in Genesys Cloud CX.
- IVA/Conversational AI, GenAI agent assist, and speech/text analytics.
- CRM/ITSM integration, WEM/WFO, and automation experience.
- Strong client-facing and orals leadership skills.
- MS Coplilot Studio (Contact Center AI) experience for IVA/Agent Assist and conversational AI orchestration.
Regards,
Radiantze Inc
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