Junior IT Support Specialist (Help Desk Level 1)

Overview

On Site
$40,000 - $45,000
Full Time

Skills

Help Desk
Service Level Agreements
Windows 10
Mobile Device
problem - solving skills
software
Troubleshooting

Job Details

What You Will Do

Inventory Management:

  • Maintain accurate records of all IT assets, including hardware and software inventory.
  • Monitor stock levels and coordinate with procurement for timely replenishment.
  • Conduct regular audits to ensure compliance with inventory policies. Help Desk

Equipment Logistics:

  • Manage the shipping and receiving process for work-from-home (WFH) resources.
  • Coordinate equipment deployments and returns efficiently.
  • Collaborate with the help desk ticketing system for tracking and documenting all transactions.

Support:

  • Act as the first point of contact for IT-related issues related to Windows 10/11, Office 365, and Active Directory via phone, email, or in-person.
  • Provide timely and effective resolution or escalate incidents and requests to senior technical teams.
  • Log all support requests into the help desk ticketing system and ensure accurate documentation.

User Assistance:

  • Assist users with basic IT inquiries, including password resets, account setups, and software installations for Windows 10/11, Office 365, and Active Directory.
  • Guide users through troubleshooting steps and provide clear instructions.

Hardware and Software Troubleshooting:

  • Diagnose and resolve hardware and software issues related to Windows 10/11, Office 365, and Active Directory for end-users.
  • Collaborate with the team to escalate complex problems and follow up on resolution.

Remote Support:

  • Provide remote assistance to WFH resources for Windows 10/11, Office 365, and Active Directory, ensuring seamless connectivity and troubleshooting issues.
  • Utilize remote desktop tools to diagnose and resolve problems.

Collaboration with Senior Resource:

  • Work closely with the local senior resource to seek guidance on complex issues related to Windows 10/11, Office 365, and Active Directory.
  • Participate in knowledge-sharing sessions to enhance skills and capabilities.
  • Escalate incidents and requests to senior technical teams.

User Account Management:

  • Manage user accounts, groups, and permissions in various systems.
  • Assist in onboarding and offboarding accounts.

Mobile Device Support:

  • Configure and troubleshoot mobile devices, including iPhone, Android, iPad, and MiFi.

Physical Requirements:

  • Capable of lifting and moving moderately heavy computer equipment.
  • Adhere to safety guidelines when handling and transporting IT assets.

Operational Compliance:

  • Adhere to operational KPIs (Key Performance Indicators) and SLAs (Service Level Agreements).

Global Collaboration:

  • Collaborate with a global IT workforce on various projects and initiatives related to Windows 10/11, Office 365, and Active Directory.
  • Stay updated on emerging technologies and contribute to the implementation of new solutions.

Facilities Support:

  • Assist with local facilities tasks as required.
  • Coordinate with building management for any IT-related facility needs.
Skills and Experience You Will Need

Required

  • 0-3 years of experience
  • Excellent communication and interpersonal skills.
  • Basic understanding of IT principles and troubleshooting techniques.
  • Familiarity with help desk ticketing systems.
  • Ability to adapt and learn quickly in a dynamic IT environment.
  • Strong problem-solving skills and attention to detail.

Preferred

  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate).
  • Experience with a variety of technologies, including operating systems, software applications, and networking.
  • Prior exposure to global IT support and collaboration.
Who We Are

About GalaxE.Solutions

GalaxE is a professional IT services firm that specializes in platform-driven solutions and the use of automation to achieve enterprise business transformation and mission-critical change for some of the largest companies in the world. Using our proprietary solution set, GxFource , we apply machine learning techniques and predictive analytics tools as part of a broad artificial intelligence strategy that provides effective impact and data-driven business transformation.

Since its founding, GalaxE has been dedicated to advancing the benefits of technology. As we continue that legacy and look to the future, a focus on business enablement through agile, cost-efficient, and effective integration of people, process, and technology anchors our success. We revolutionize change in the costs of doing business that transform companies and their ability to leap beyond the competition.

At GalaxE we value people and are committed to diversity and inclusion where our employees are made to feel comfortable and are encouraged to be authentic. We focus on cultivating both traditional IT and non-traditional, new collar, workers through our Outsource to America , program.

We are always looking for passionate, entrepreneurial-minded innovators and disrupters; game-changers that take ownership of the work they produce and bring it each and every day. Working with like-minded team members you will get a chance to discover, develop, and use cutting-edge technologies to transform the way we deliver creative business solutions.

Sound like you? Join us and find out for yourself what it means for you, and your career, to be part of the GalaxE team. Let s build something, together. #WeAreGalaxE

Equal Opportunity Employer/Veterans/Disabled

Physical Requirements:

  • Prolonged periods of remaining stationary at a desk and working on a computer
  • Must be able to lift to 15 lbs., as needed
  • Must be able to work on-site (corporate/client offices), as needed (not applicable for 100% remote roles)
  • Occasionally required to bend, kneel, crouch, and reach overhead.
  • Hand-eye coordination necessary to operate computers and various pieces of office equipment.
  • Specific vision abilities required include close vision, the ability to tolerate fluorescent lighting, and the ability to adjust focus.

Employees must be able to perform the physical requirements of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees requiring accommodations to perform the essential functions of their jobs, absent undue hardship.

For more information, please visit