Service Delivery Manager

Urgently looking for a Solution Delivery Manager. 

Position: Fulltime

Salary: Negotiable

Location: Remote

Client: Direct

Job description
The Global Services and Customer Success team is expanding and broadening our Services delivery
team. As such, we are seeking to build a cohesive team of solution delivery professionals capable of supporting a mixture of both project-based solution deliveries as well as supporting multi-year
sustainment contracts. Our team members must be team-oriented, client focused, adaptable and
quality driven Our team endorses every project with standardized processes and resource alignment
that leverage ISO 9001 & SOC compliant delivery Services best practice guidelines to ensure high
quality delivery. In addition, we leverage established delivery values to ensure success as we plan
with our clients their mission for addressing digital transformation, cloud provisioning and IT
modernization.

To address talent optimization of our team, we apply Predictive Index to establish and align our project delivery teams to ensure we align with our client requirement. This effort also provides our resources with the comfort that we are aligning everyone to the best of their abilities
from a team perspective.

We are looking for individuals that carry characteristics that are:
• Client driven
• Able to work without extensive supervision
   Project & milestone focused
• Task-based/milestone oriented
• Able to support multiple projects with varying scope of services and delivery dates
Solution Delivery Manager will support immediate AE IAM/IAG- PIAM Cloud or OnPrem solutions
well as other AlertEnterprise COTS solution technologies to support a growing portfolio of federal
government, local government, non-profit, and commercial customers – all while operating remotely.

At AlertEnterprise, a Solution Delivery Manager primarily manages and leads the project delivery of
technology solutions and services. Solution managers guide and assist Solution Analysts, Solution
Support Specialists, and others. This highly collaborative position requires work both within a team
as well as individual work settings leading all aspects of solution implementation and support for
assigned customers. This is a customer-facing role; some out-of-town travel may be required, as
projects dictate.

Responsibilities\Duties:
Project planning, Kickoff, Plan, Design, Build and Deploy and Operate phases. Making project plans
and working with Client project managers and AE PMO to keep projects and Airports PIAM
Implementation plans delivery on track, on schedule and on budget.

Administrative:
• Operate within a NIST 800-171 compliant security environment internally and able to support all
client required cyber security data and operational processes
• Ensuring accuracy of project charge codes, timesheets, and expenses where applicable
• Accountable /Responsible in definition and delivery of functional and technical deliverables
• Providing input into process improvements
• Identifying opportunities for expansion sales and coordinating them with Senior Management
• Communicating and collaborating in a professional manner
• Updating task tracking system and knowledge base
• Staying current with trends relating to technology and subject matter applicable to the job
• Valuing and protecting company, colleague, and customer data
• Supporting off-hour and on-call duties, as needed
• Operating within a home office environment that provides adequate workspace and high-speed
internet connectivity

If the above suits your requirement, please share your resume at veena(at) saverasolutions.com