Sr Systems and Support Analyst

Databases: Oracle DB, MS-SQL, Sybase

ITSM Tools: JIRA, ServiceNow

• Bachelor's degree or higher in a technology related field (like Engineering, Computer Science, Information Technology)
• A minimum of 5+ years of hybrid experience in Production Support, Development or SRE Experience. Hands-On experience developing or supporting highly distributed multi-tiered systems at scale
• Ability to triage while leading an incident call, perform root cause analysis, and be decisive under pressure
• A self-starter and great teammate who can independently manage multiple responsibilities in a dynamic environment
• Strong hands-on experience and ability to automate with various scripting languages such as Python, Shell Scripting, etc
• Proven experience in implementing advanced observability practices and techniques at scale
• Solid understanding of Cloud Computing and DevOps concepts including CI/CD Pipelines
• Perform second-level support using visibility tools such as Datadog and Splunk and expert hands-on experience with one or more (Datadog, Splunk, Grafana)
• Understanding of ITIL processes (Incident, Problem, Change Management)
• Highly effective business communication and influencing skills
• Relevant certifications (ITIL, AWS, Azure) are a plus
• Bonus: Retail trading, Asset Trading, or Financial Services Technology experience is a plus
• Cloud Platforms: AWS, Azure
• Operating Systems: Unix, Linux, Windows Server
• Scripting & Development: Shell Script, .NET

Middleware & Integration: Tomcat, Apache

Monitoring Tools: Splunk, Datadog, Grafana,

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.