Sr. Program Manager WW Logistics BPR

    • Apple, Inc.
  • Sunnyvale, CA
  • Posted 46 days ago | Updated 5 hours ago


On Site
USD 171,900.00 - 258,700.00 per year
Full Time


Process optimization
Supply chain management
Gap analysis
As-is process
Customer satisfaction
Acceptance testing
Usability testing
Information systems
Change management
Business cases
Return on investment
Project governance
Business requirements
Business process
Analytical skill
Project management
Root cause analysis

Job Details


Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.As a Senior Program Manager, within WW Business Process Re-Engineering supporting the Apple Logistics teams, you will be driving large scale initiatives, cross functionally and cross regionally. These initiatives are to add new supply chain capability, drive process optimization, increased scale & efficiency, and minimize cost.


You will have the ability to lead medium to large size, global cross-functional projects. You will also be responsible for leading and identifying business process re-engineering opportunities. This role requires a deep understanding of logistics operations throughout the supply chain to handle complex, global initiatives.You will be responsible for leading cross-organizational teams to define, build and roll-out innovative technology and business process solutions that improve customer satisfaction, builds customer loyalty, drive revenue and increase efficiencies.The role will work with senior management and global teams to define process and capability roadmaps, driving improvements of the organization, processes and use of systems and data for Apple's Logistics teams. This effort is directly linked to our Global Logistics strategy and needs to be forward-looking. This may include:Understanding future strategies and directions to anticipate needs.Able to comprehend and optimize business requirement for speed and scale.Building internal and external expertise driving best practice and innovation.Situation analysis and audit of current organization / process / data and systems.Gap analysis of as-is vs. to-be.Proposing and driving new solutions that may be implemented WW or addressing local processes.Develop metrics such as customer satisfaction, user acceptance, business impact etc.Use analytical skills to help rationalize and inspire change.Ability to understand and influence the technical solution and scalability concerns.Essential Duties and Responsibilities:1. Serve as liaison to Operation teams to develop solution capabilities (requirements, user testing, etc.) to support Retail Fulfillment programs. Partners with key partners to solicit customer and associate feedback to identify program improvement opportunities for implementation. 2. Act as a liaison between the business teams and IS&T (Information Systems and Technology or Apple's IT organization) to ensure that the business requirements are complete and met by the proposed technology solutions3. Drives the design, development, implementation and management of procurement/ materials solutions for Customer4. Work with business leads to define and run business process and technology roadmaps in support of long-term divisional strategies5. Lead change. Implement new ideas effectively within the Apple culture. Influence decisions and change management through collaboration, leadership and a customer- focused approach.6. Provide functional domain expertise7. Lead complex projects to major milestones. Develop project justification proposals, business cases and return on investment estimates; obtain executive approval and funding.8. Develop and maintain key project governance documentation to ensure the proper amount of structure is applied to enable project success9. Capture and synthesize detailed, global business requirements and design specifications10. Facilitate project-related testing, roll-out, training, and post-mortem work11. Assess current and develop and implement future business processes. Apply analytical skills to rationalize change.12. Provide timely updates and elevate critical risks to project, management and senior executive teams13. Define and implement KPIs for operational metrics. Identify key success measures for projects being implemented.14. Addresses escalations, quickly assess and develop root cause analysis and problem solution for operations escalations

Pay & Benefits

  • At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $171,900 and $258,700, and your base pay will depend on your skills, qualifications, experience, and location.

    Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

    Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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