Desktop Support Engineer

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
10% Travel

Skills

Desktop Support

Job Details

Role: Desktop Support Engineer

Location: Lovelaceville, KY (Onsite)
Duration: 12+ Months
Experience: 3 5 Years (or as preferred you may update)

Role Overview:

We are seeking a dedicated Desktop Support Engineer to provide technical assistance, troubleshooting, and hands-on support for end-user computing environments.
The ideal candidate will deliver timely resolution of hardware, software, and network issues while ensuring high levels of customer satisfaction and system performance.

Key Responsibilities:

  • Provide day-to-day support for desktops, laptops, printers, mobile devices, and other peripherals.

  • Troubleshoot and resolve hardware and software issues, including OS, application, and connectivity problems.

  • Install, configure, and maintain Windows/macOS devices and related applications.

  • Support user account management, password resets, and access provisioning.

  • Manage incident tickets, track progress, document issues, and ensure timely resolution according to SLAs.

  • Assist with new system setups, upgrades, patches, and deployments.

  • Support basic network troubleshooting including LAN/WAN, VPN, and Wi-Fi issues.

  • Coordinate with IT teams for escalations, asset management, and inventory control.

  • Maintain documentation for procedures, configurations, and troubleshooting steps.

  • Provide excellent customer service while communicating effectively with end users.

Essential Skills:

  • Strong experience in desktop/laptop troubleshooting (Windows & macOS).

  • Knowledge of hardware diagnostics, imaging tools, and system configuration.

  • Experience with Active Directory, user accounts, and access management.

  • Basic understanding of networking: TCP/IP, DNS, DHCP, VPN.

  • Familiarity with ticketing tools such as ServiceNow, Jira, or similar.

  • Strong communication and customer service skills.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.