ForgeRock Operations Lead


Full Time


    • forgerock
    • operations
    • lead
    • Customer Identity and Access Management
    • CIAM
    • AM
    • IDM
    • DS
    • IG
    • IAM

    Job Description

    As an IAM ForgeRock Operations Lead, within our Enterprise Technology division, you will be responsible for the maintenance, support and configuration of a variety of technologies used to support Customer Identity and Access Management.

    Some of the things you ll be doing
    • Ensure the integrity and availability of Customer Identity and Access Management (CIAM) technologies
    • Develop understanding and expertise in the CSC deployment of ForgeRock
    • Manage operations across support organization - 3rd parties, ET operations, applications development
    • Manage communications during incidents and releases
    • Create and maintain support documentation (operation run book, SOPs, asset inventory, alert response, incident response plans, data flow diagrams, architecture drawings)
    • Collaborate with engineers and developers to troubleshoot applications
    • Take part in after-hours on-call support rotation. Support patching and deployment activities after hours as needed.
    • Execute production releases (change control, communications, testing)
    • Plan scheduled maintenance upgrades, security patching, enhancements, defect resolution
    • Support new customer federation with ForgeRock
    • Respond to audit inquiries and generate compliance evidence
    • Develop and maintain technical expertise in IAM technologies
    What technical skills, experience and qualifications do you need?
    • Understanding of ForgeRock products (AM, IDM, DS, IG).
    • Experience supporting IAM solutions using SAML, OIDC and Oauth2 protocol. Experience supporting custom development using Java, JSON, SAML, OAuth2.
    • Experience with ForgeRock containerization, Kubernetes and RedHat OpenShift
    • Experience across programming languages (Java, .Net, scripting languages)
    • Able to support the DevOps team during ForgeRock integration.
    • Experience with system monitoring tools
    • Able to convey risk to all levels of the business, from management to operations and development teams.
    • Effective oral and written presentation skills with the ability to communicate productively with technical and business teams
    • Strong commitment to customer service and customer satisfaction
    • Strong analytical and troubleshooting skills
    • Ability to work in a fast paced, highly dynamic environment