- SERVICE NOW
- Portfolio Management
Job Title: Sr. Servicenow Portfolio Manager
- Strategic Planning: Define the strategic roadmap for ServiceNow capabilities in alignment with organizational goals.
- Portfolio Management: Oversee the portfolio of ServiceNow projects and initiatives, ensuring timely delivery, scope accuracy, and budget adherence.
- Team Leadership: Manage and lead a team of ServiceNow developers, administrators, and business analysts.
- Governance: Establish governance policies for ServiceNow functionalities and configurations to ensure best practices and compliance.
- Stakeholder Engagement: Interface with business users and executives, IT teams, board staff and board members to ensure ServiceNow services meet and exceed expectations.
- Resource Allocation: Plan and allocate resources effectively to meet objectives for multiple, concurrent projects.
- Risk Assessment: Identify, assess, and mitigate risks associated with ServiceNow projects and operations.
- Performance Metrics: Define KPIs and create dashboards to measure the effectiveness and ROI of ServiceNow initiatives.
- Process Improvement: Continuously evaluate and improve ServiceNow processes and functionalities, identifying opportunities for automation and optimization.
- Compliance & Security: Ensure ServiceNow operations are in compliance with legal regulations and company security policies.
- Master’s degree in business administration, Information Systems, or related field.
- Project Management Professional (PMP)
- Minimum of 8 years of experience in IT portfolio management focused on large scale ServiceNow implementations.
- Demonstrated experience in leading cross-functional teams in a matrixed environment.
- Strong knowledge of ServiceNow architecture and various modules such as Service Catalog, Incident/Problem/Change Management, Asset Management, etc.
- Expert in project management methodologies like Agile, Scrum, or PMP.
- Strong financial acumen, with experience in budgeting and financial reporting.
- Excellent communication, leadership, and interpersonal skills.
- ITIL Certified.
- Experience leading complex ServiceNow based programs.
- Certifications in ServiceNow, Project Management (PMP), or related areas.
- Previous experience in U.S. Federal Government sector or highly regulated industries.
- Strong negotiation skills.