Manager IT Org Change Mgmt


  • Organizational change management
  • IT transformation
  • Military
  • Relationship building
  • Collaboration
  • Strategy
  • Law
  • Teamwork
  • Training and development
  • Agile

Job Description

Address: USA-ME-Scarborough-145 Pleasant Hill Rd
Store Code: Office Of CIO - Vmo & Planning (5119397)

Retail Business Services, ranked No. 25 on Fast Company's 2022 100 Best Workplaces for Innovators, is the services company of leading grocery retail group Ahold Delhaize USA, currently providing services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued.For more information, visit https:// .

Primary Purpose:

The IT Transformation Management Office (TMO) within the Office of the CIO (OCIO) is responsible for planning, strategy and execution of large-scale IT transformation programs including operating model transformations and related people, process and technology/tool transformations across IT and business teams. This role will be accountable for leading all aspects change management on IT strategic and transformation initiatives.

Duties & Responsibilities:

IT Org Change Management:
  • Responsible for development and execution of change strategy, change impact, change readiness, stakeholder engagement, communication plan and training across all strategic IT initiatives
  • Develop comprehensive ADKAR change journeys and plans by stakeholder persona (including change, mindset shifts, communications, and learning)
  • Partner with RBS Communications team on developing and executing communication strategy and plans for all stakeholder groups.
  • Partner with RBS business change management to build and deliver an enterprise-wide change management strategy to support operating model transformations
  • Partner with IT learning and development to build and execute learning plans.
  • Advise and support project teams in integrating change management activities into their project plans.
  • Manage team of Change Leadership project managers (contractors) and ensure standard change management practices are applied across the organization
  • Work collaboratively across IT, supporting functions and business stakeholder groups.
  • Bachelor's degree in relevant field or equivalent experience
  • 8+ years in organizational change management.
  • Proven change leader with demonstrated skill and experience in change management principles and experience leading change management in large-scale IT transformations and/or strategic initiatives
  • Self-starter with the ability to lead teams through ambiguity to solve problems and drive results
  • Strong organizational, communication, interpersonal, relationship-building skills conducive to collaboration; able to work well in a cross-functional environment
  • Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike
  • Developing and delivering multi-mode communications (verbal and written) that convey a clear understanding of the unique needs of different audiences.
  • Building partnerships and working collaboratively with others to meet shared objectives.
  • Demonstrate appropriate influencing skills and independent thinking when working with a broad range of stakeholders, from senior leaders to subject matter experts.
Preferred Qualifications:
  • Experience with change management within a technology function.
  • Experience leading change management for large scale IT transformations.
  • Experience working in a Product/Platform based operating model.
  • Experience working with Agile teams
  • Consulting Experience
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Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities. As important as what we do is how we do it. Our team embodies our values of Courage, Care, Teamwork, Integrity and Humor in everything that they do. We have a culture of care that values and celebrates the qualities and perspectives that make us all unique.

If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at

Job Requisition: 284521_external_USA-ME-Scarborough_4202023