Salesforce Adoption and Process (BPM) Manager


On Site
Compensation information provided in the description
Full Time


Process modeling
Process mapping
Change management
Process improvement
Business process
Lean methodology
Lead management
Customer support
Account management
Category management
Business process management
Customer relationship management
Cloud computing
Analytical skill

Job Details

Tittle - Salesforce Adoption and Process Manager
Location - Austin TX

Job Description:
  • Salesforce Adoption and Process (BPM) Manager
  • Join client's Seller CRM team as a Salesforce Adoption and Process Manager, where candidate will play a pivotal role in enhancing our Salesforce CRM utilization.
  • Your mission will be to spearhead user adoption strategies for Sales Cloud and Experience Cloud, serving as the vital conduit between our Salesforce user base and the Seller CRM Product team.
  • Client is looking for a candidate with a robust background in Salesforce consultancy, adept in business process design, and skilled in change management.
Key Responsibilities:
  • Engage with departments not yet utilizing Salesforce CRM to pinpoint and integrate process improvements within the platform.
  • Evaluate current processes using workflow process maps and structured business process discoveries.
  • Design optimized future-state processes using Lean methodologies to enhance efficiency.
  • Craft and execute a comprehensive Salesforce adoption strategy to boost user engagement organization-wide.
  • Facilitate smooth Salesforce migrations through effective change communications.
  • Perform training needs assessments, identifying knowledge gaps, and formulate targeted training initiatives.
  • Create and conduct training sessions to educate users on Salesforce features and best practices, ensuring full realization of the platform's benefits.
  • Offer continuous support to users, ensuring proficient and effective Salesforce use.
  • Establish clear adoption success metrics, monitor user engagement, and pinpoint areas for enhancement.
  • Lead change management efforts to foster Salesforce adoption.
  • At least 3 years of experience in Salesforce or CRM consultancy, business process design or change management.
  • Expertise in at least one core area: Lead Management, Customer Support, Account Management, or Category Management best practices and standards.
  • Analytical mindset with strong sales acumen.
  • Salesforce certifications are highly regarded.
  • Experienced in workflow business process mapping.
  • Exceptional communication and interpersonal skills.
  • Capable of collaborating with a global team across various time zones.
  • Required to attend the office three days per week.
  • Proactive and execution-focused.
  • Title: Salesforce Adoption & Process (BPM) Manager
  • Location: Austin, TX
Pay Range: $45.0/Hr - $49.0/Hr

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

About Pinnacle Group