Loan Origination & Customer App Product Manager

RESPONSIBILITIES:
Kforce has a client that is seeking a Loan Origination & Customer App Product Manager in San Diego, CA.

Summary:
The Origination and Customer Experience Product Manager plays an important role in the organization by performing a number of activities related to the company's Retail Sales Division. The role is primarily responsible, under limited supervision, for ensuring the company's point-of-sale technology drives sales productivity and a high customer experience ratings from customers, sales teams and agents by managing the roadmap, backlog, user stories and bug reports for all future development.

Essential Functions:
* Identify and prioritize sales origination, agent and customer experience business requirements across all products, including problem definition and requirements gathering
* Regularly engage with stakeholders to validate and refine and approve requirements for user stories and acceptance criteria
* Develop and enhance POS and Fintech technology vendor relationships
* Provide input to the annual product lifecycles from budget request, through roadmap, backlog grooming and launch
* In partnership with the Product Owner, manage the day-to-day product priority for all sprint planning, work assignment, prioritization and delivery by the Sales Product team
* Monitor new technology trends and identify areas of innovation relative to distinct competencies and market/business needs
* Collect feedback from Sales Systems Support team to inform defect prioritization and product priorities
* Be the voice of the market, and champion business, product and marketing needs within the organization
* Establish and build a robust sales best practices using actionable insights and customer workflows to increase lead conversion and sales productivity
* Track the user adoption of the system, develop strategies to increase adoption and report to senior management of progress

REQUIREMENTS:
* Bachelor's degree or equivalent in Computer, Business or related field, along with a minimum of five years of experience in related role(s) required
* 5+ years of Mortgage related experience
* Background with usability and/or training on human computer interactions and workflow best practices
* Ability to communicate complicated concepts in a simple, straightforward manner
* Demonstrated ability to translate user's needs into user stories for development
* Experience with software development and testing including writing user stories, test cases, and bug reporting/validation
* Independent, self-starter with the demonstrated ability to learn/adapt to new technologies and techniques
* Ability to organize and manage multiple priorities simultaneously in a fast-paced, deadline-driven environment
* Excellent verbal and written communication skills required
* Passionate about delivering excellence in customer service within a team environment and work well with geographically dispersed teams
* Ethical, with a commitment to company values
* Knowledge of Scrum or other Agile methodology is highly preferred

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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