IT Business Analyst (API/Integrations)

  • M3
  • Lawrenceville, GA

$60,000 - $85,000

Full Time

  • Work from home
  • No Travel Required


Agile software developmentBusiness AnalystBusiness Requirements DocumentationFlow DiagramsBusiness Requirementssoftware developmentvisio

Job Description

*** This role is hybrid from our office in Lawrenceville, GA (only accepting local candidates) and we go into the office M-W and work remote on TH-F ***



Who are we?

M3 is a Top 150 Workplaces winner named by the Atlanta Journal Constitution! Employee-owned, family-oriented, and a great place to grow your career. Our company-wide personal commitment to both clients and employees is simple: do the right thing and invest in long-term relationships. Together, we work to provide the highest standard of financial services and technology to deliver on our mission to drive hospitality company success. M3 helps make hospitality companies successful through technology that drives financial performance. Our software is the hotel accounting software used and trusted by the biggest names in the hospitality industry. We are looking for talented professionals to join our team!

We're located in beautiful, new buildings with Headquarters in Gwinnett County, GA just off I-85 and complete with an employee gym, bright, open work spaces and games in the break room. 

Compensation and Benefits: 

M3 offers a strong benefits package including 100% employer paid medical, dental and vision for the employee and family; life, long and term disability, and Long Term Care insurance that the company provides free of charge; 401k with a 6% match; three weeks paid time off; discretionary profit sharing; a great culture, competitive salary.  We are a certified Drug Free Workplace and Equal Opportunity Employer. 


Description Summary: This role will coordinate new or modified functional software requirements in an agile methodology team environment. The Business Analysts will communicate directly with both internal and external stakeholders to collect input and formulate solutions for hospitality centric software projects. The Business Analyst will apply a methodical approach in identifying internal and external customer needs, developing optimal business solutions, eliciting and prioritizing business requirements, and translating business requirements into functional and business specifications.

Essential Duties:

The duties listed below are the essential functions of this position, and they may change as the needs of the company demand. All associates are expected to do what is necessary to get the work done and to cooperate fully with their supervisor’s requests for additional or altered duties.

  • Works independently to elicit and document business and functional requirements, based on project scope defined by Project Manager and stakeholders.
  • Analyzes business functionality and identifies solutions to meet or exceed the requirements.
  • Interviews customers, analyzes operations, determines project scope, develops business requirement specifications for the Development Teams, documents and verifies results.
  • Owns requirements across the SDLC and production.
  • Develops problem solutions by describing operational issues/requirements, studying system capabilities, analyzing alternative solutions and preparing detailed system specifications.
  • Prepares documentation for the Support resources on new functionality and supporting material for analysis of customer issues.
  • Other duties as assigned.


  • 2-4 years of experience producing Functional Specifications or Business Requirements Documentation for software and hardware implementations.
  • Previous experience with Agile software development methodology is preferred.
  • Experience with API solutions (SOAP/Rest) is beneficial
  • Bachelor’s degree with a preferred major in IT, MIS or Computer Science or Business. Or, an equivalent combination of education and experience.
  • Must be able to communicate effectively with both client facing and internal stakeholders.
  • Must have knowledge of a variety of computer software applications, spreadsheets and presentation software (MS Visio, MS Word, MS Excel, MS PowerPoint, TFS).
  • Proven experience organizing and facilitating customer input sessions.
  • Experience documenting Business Process Flow Diagrams.
  • Accounting and/or Hotel experience preferred.
  • Must have strong written and verbal skills in English and ability to communicate effectively.
  • Must be able to build and maintain positive business relationships with co-workers and other business contacts.

Physical Requirements:

  • Ability to sit and/or stand for extended periods.
  • Ability to perform work on a computer for extended periods.
  • Ability to work in the office regularly, or pivot to working at home should emergency situations arise.
  • Ability to travel in representing the company’s interests required.
  • Ability to attend work per assigned schedule and attend meetings with excellent attendance and punctuality.
  • Ability to bend and lift up to 25 lbs.