Technical Support

Overview:
We're looking for a highly communicative, customer-focused individual to join our support team for proprietary large-format X-ray machines. While technical skills can be taught, we're seeking someone with exceptional soft skills who can confidently manage customer interactions and explain complex concepts in simple terms.
What You'll Do:

• Be the first point of contact for customers, handling 13-15 calls per day
• Manage critical conversations with professionalism and composure
• Provide application support for Windows-based systems (file structures, databases)
• Collaborate with internal teams to resolve technical issues
• Participate in a structured 5-week technical training program
• Write clear, user-friendly documentation and support materials

What We're Looking For:

• Strong communication and interpersonal skills
• Ability to stay calm and guide conversations under pressure
• Basic understanding of Windows environments and database systems
• Compassionate approach to customer service-especially with frustrated users
• Ability to explain technical concepts in simple, relatable language

Qualifications:

• Associate's degree or equivalent experience (1-2 years in tech support or training)
• Familiarity with computer hardware/software (A+ certification or internship a plus)
• Experience troubleshooting IT issues and applying training effectively
• Knowledge of Cisco/Avaya phone systems is helpful but not required

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Training:

• Full technical training provided (approx. 5 weeks)

Skills You'll Use Daily:

• Technical support
• Customer service
• Help desk support

Work Environment:

• Fast-paced, customer-facing role with a focus on clarity, empathy, and problem-solving

Top Skills Required
Technical support, Customer service
Additional Skills & Qualifications
Customer Service ; these managers will ask someone questions about irate users so compassion is important but more importantly they will ask someone to explain something extremely technical is 3 grade terms. This is how customer service is defined on this 3D team.
**Must be located within 30 miles of Quakertown, PA
Qualifications
REQUIREMENTS:
- Associate's degree (A. A.) or equivalent from two-year College or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.
Experience Level
Entry Level
#priorityeast #PriorityEAST
Job Type & Location
This is a Contract position based out of Quakertown, PA.
Pay and Benefits
The pay range for this position is $23.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Quakertown,PA.
Application Deadline
This position is anticipated to close on Nov 17, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.