Overview
USD 65.00 - 85.00 per hour
Full Time
Skills
Banking
Embedded Systems
Analytical Skill
Product Design
Quantitative Research
Product Strategy
FOCUS
Mortgage
Clarity
Mentorship
Quantitative Analysis
Leadership
Ideation
Optimization
Collaboration
Agile
Communication
Qualitative Research
User Research
Research and Development
English
French
Personas
Roadmaps
Product Research
Finance
Financial Services
Insurance
Retail
Survey Design
Human-computer Interaction
Psychology
Market Research
Statistics
SPSS
R
Python
Microsoft Excel
Modeling
Qualtrics
Visualization
Tableau
Microsoft Power BI
User Experience
Usability Testing
Soft Skills
Attention To Detail
Presentations
Research
Job Details
Description
One of Canada's leading banks is seeking a Senior UX Researcher with deep quantitative research expertise-particularly in conjoint analysis-to support initiatives within the Credit Insurance and Home Buying Transformation (HBT) business lines.
This researcher will lead a mixed-methods approach to uncover customer and employee pain points, identify unmet needs, and quantify their impact on the creditor insurance journey embedded within the organization's mortgage application process. The insights gathered will directly influence product strategy and experience optimization across both digital and in-branch channels.
The ideal candidate is analytical, confident with data, and comfortable engaging senior stakeholders, while also collaborating cross-functionally across product, design, and business teams in an agile environment.
Key Responsibilities
Lead end-to-end quantitative research studies to inform credit insurance product strategy, with a focus on conjoint analysis and related methods.
Execute mixed-methods research to evaluate user behavior, pain points, and opportunities across the digital and in-branch mortgage journeys.
Identify and quantify unmet customer needs to improve conversion and retention across credit insurance touchpoints.
Communicate findings to executive leadership, providing data-driven recommendations to shape strategic decisions.
Partner cross-functionally with UX, Design, Product, and Business teams to align research outcomes with organizational priorities.
Drive clarity in research planning, ensuring outputs are actionable, measurable, and directly connected to business metrics.
Coach or mentor on qualitative techniques as needed; strong quant expertise is the primary requirement.
Qualifications & Experience
5+ years of experience in UX, product, or market research, preferably within large enterprise or complex product ecosystems.
Extensive experience conducting conjoint analysis and advanced quantitative methodologies.
Proven ability to communicate and present research findings to C-suite audiences and senior leadership.
Experience applying research throughout the entire product lifecycle-from ideation to launch and optimization.
Private-sector or financial services background preferred; insurance or lending experience is an asset.
Strong collaboration skills and familiarity with Agile environments.
Excellent verbal and written communication skills; able to translate insights into business and design impact.
Bilingualism (English/French) considered a strong asset.
Skills
Ux research, Qualitative research, Usability testing, User research, Conjoint, Segments Research, Analysis, Presentation Skills, Research & development, Product
Top Skills Details
Ux research,Qualitative research,Usability testing,User research,Conjoint,Segments Research,Analysis,Presentation Skills,Research & development,Product
Additional Skills & Qualifications
Nice to Haves
Bilingualism (English/French) considered a strong asset.
Ideal Persona
An experienced quantitative researcher with strong storytelling chops and enterprise savvy. They thrive in complexity, bring a structured approach to mixed methods, and elevate UX research to a strategic business function. They're the kind of person who can walk into a C-suite presentation, defend their data, and walk out having influenced a product roadmap.
Experience Background
Tenure: 5-8 years of UX or product research experience
Environments: Large enterprises, financial institutions, consulting or digital agencies
Industry Exposure: Financial services, insurance, fintech, or B2C product ecosystems
Research Breadth:
Conjoint, cluster, and segmentation analysis
Quantitative survey design and data synthesis
Qualitative user interviews, usability testing, and diary studies
Mixed-methods integration to drive actionable insights
Lifecycle Experience: End-to-end involvement from discovery through delivery, ideally having supported multiple launches or redesigns
?
Education & Tools
Education: Bachelor's or Master's in Human-Computer Interaction, Psychology, Market Research, Statistics, or related field
Technical Skills:
Quantitative tools (SPSS, R, Python, Excel modeling, Qualtrics)
Visualization tools (Tableau, Power BI, Figma for storytelling)
Familiarity with UX research tools (UserTesting, Optimal Workshop, Dovetail, etc.)
?
Soft Skills & Traits
Naturally curious and detail-oriented - asks "why" before recommending "what."
Confident presenting to senior stakeholders - able to handle pushback diplomatically.
Pragmatic - understands when "good enough" research is what the business needs.
Strong communicator who brings empathy and structure to conversations.
Operates with autonomy - requires minimal guidance once goals are set.
?
Motivations & Career Drivers
Motivated by solving real customer problems through data.
Enjoys seeing research
Experience Level
Expert Level
Job Type & Location
This is a Contract position based out of Toronto, ON.
Pay and Benefits
The pay range for this position is $65.00 - $85.00/hr.
Workplace Type
This is a hybrid position in Toronto,ON.
propos de TEKsystems et TEKsystems Global Services
Nous sommes un fournisseur de services aux entreprises et de technologies. Nous acclrons la transformation de nos clients. Notre comptence en stratgie, conception, excution et oprations libre la valeur de l'entreprise par un ventail de solutions. Nous sommes une quipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amrique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacits full-stack et notre rythme. Nous sommes des penseurs stratgiques, des collaborateurs pratiques qui aident les clients exploiter le changement et matriser le dynamisme de la technologie. Nous btissons le futur en livrant les rsultats et en crant un impact positif dans nos communauts mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d'Allegis Group. Dcouvrez d'autres informations TEKsystems.com.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
One of Canada's leading banks is seeking a Senior UX Researcher with deep quantitative research expertise-particularly in conjoint analysis-to support initiatives within the Credit Insurance and Home Buying Transformation (HBT) business lines.
This researcher will lead a mixed-methods approach to uncover customer and employee pain points, identify unmet needs, and quantify their impact on the creditor insurance journey embedded within the organization's mortgage application process. The insights gathered will directly influence product strategy and experience optimization across both digital and in-branch channels.
The ideal candidate is analytical, confident with data, and comfortable engaging senior stakeholders, while also collaborating cross-functionally across product, design, and business teams in an agile environment.
Key Responsibilities
Lead end-to-end quantitative research studies to inform credit insurance product strategy, with a focus on conjoint analysis and related methods.
Execute mixed-methods research to evaluate user behavior, pain points, and opportunities across the digital and in-branch mortgage journeys.
Identify and quantify unmet customer needs to improve conversion and retention across credit insurance touchpoints.
Communicate findings to executive leadership, providing data-driven recommendations to shape strategic decisions.
Partner cross-functionally with UX, Design, Product, and Business teams to align research outcomes with organizational priorities.
Drive clarity in research planning, ensuring outputs are actionable, measurable, and directly connected to business metrics.
Coach or mentor on qualitative techniques as needed; strong quant expertise is the primary requirement.
Qualifications & Experience
5+ years of experience in UX, product, or market research, preferably within large enterprise or complex product ecosystems.
Extensive experience conducting conjoint analysis and advanced quantitative methodologies.
Proven ability to communicate and present research findings to C-suite audiences and senior leadership.
Experience applying research throughout the entire product lifecycle-from ideation to launch and optimization.
Private-sector or financial services background preferred; insurance or lending experience is an asset.
Strong collaboration skills and familiarity with Agile environments.
Excellent verbal and written communication skills; able to translate insights into business and design impact.
Bilingualism (English/French) considered a strong asset.
Skills
Ux research, Qualitative research, Usability testing, User research, Conjoint, Segments Research, Analysis, Presentation Skills, Research & development, Product
Top Skills Details
Ux research,Qualitative research,Usability testing,User research,Conjoint,Segments Research,Analysis,Presentation Skills,Research & development,Product
Additional Skills & Qualifications
Nice to Haves
Bilingualism (English/French) considered a strong asset.
Ideal Persona
An experienced quantitative researcher with strong storytelling chops and enterprise savvy. They thrive in complexity, bring a structured approach to mixed methods, and elevate UX research to a strategic business function. They're the kind of person who can walk into a C-suite presentation, defend their data, and walk out having influenced a product roadmap.
Experience Background
Tenure: 5-8 years of UX or product research experience
Environments: Large enterprises, financial institutions, consulting or digital agencies
Industry Exposure: Financial services, insurance, fintech, or B2C product ecosystems
Research Breadth:
Conjoint, cluster, and segmentation analysis
Quantitative survey design and data synthesis
Qualitative user interviews, usability testing, and diary studies
Mixed-methods integration to drive actionable insights
Lifecycle Experience: End-to-end involvement from discovery through delivery, ideally having supported multiple launches or redesigns
?
Education & Tools
Education: Bachelor's or Master's in Human-Computer Interaction, Psychology, Market Research, Statistics, or related field
Technical Skills:
Quantitative tools (SPSS, R, Python, Excel modeling, Qualtrics)
Visualization tools (Tableau, Power BI, Figma for storytelling)
Familiarity with UX research tools (UserTesting, Optimal Workshop, Dovetail, etc.)
?
Soft Skills & Traits
Naturally curious and detail-oriented - asks "why" before recommending "what."
Confident presenting to senior stakeholders - able to handle pushback diplomatically.
Pragmatic - understands when "good enough" research is what the business needs.
Strong communicator who brings empathy and structure to conversations.
Operates with autonomy - requires minimal guidance once goals are set.
?
Motivations & Career Drivers
Motivated by solving real customer problems through data.
Enjoys seeing research
Experience Level
Expert Level
Job Type & Location
This is a Contract position based out of Toronto, ON.
Pay and Benefits
The pay range for this position is $65.00 - $85.00/hr.
Workplace Type
This is a hybrid position in Toronto,ON.
propos de TEKsystems et TEKsystems Global Services
Nous sommes un fournisseur de services aux entreprises et de technologies. Nous acclrons la transformation de nos clients. Notre comptence en stratgie, conception, excution et oprations libre la valeur de l'entreprise par un ventail de solutions. Nous sommes une quipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amrique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacits full-stack et notre rythme. Nous sommes des penseurs stratgiques, des collaborateurs pratiques qui aident les clients exploiter le changement et matriser le dynamisme de la technologie. Nous btissons le futur en livrant les rsultats et en crant un impact positif dans nos communauts mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d'Allegis Group. Dcouvrez d'autres informations TEKsystems.com.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.