IWS Lead Scheduler (Remote)

Contract

Skill Matrix

Data Networks

Cisco IWAN

IBM TWS DWC

OPC/TWS Scheduler

What are the top 3 skills required for this role?

1. High level IWA overview - Understanding of Version & their Functionalities

2. Overview of the applications hosted in the servers

3. TWS objects - jobs/jobs streams/dependencies/calendars/resources etc

Job Description/ Responsibilities

Ability to schedule and develop new jobs using IWA scheduler tool

Automate and provide a permanent fix through scheduling to avoid any manual work around.

Ability to understand the Client/Application s perspective as well as explain the developer s view if any.

Implement the requirements changes raised by the application teams or the client in a productive manner.

Expected to work along with various application Owners and their teams.

Need to schedule the jobs in IWA development region and keep a track of its implementation.

To be a part of any planned migration or maintenance activities if need arises.

Co-ordinate with testing teams to debug the defects in Development instances.

Expected to provide additional support to any new project activities included as a part of our road map in near future.

Expected to work with IBM support persons in case of any blockage or bug found in the latest IWA version.

Co-ordinate with the client/application teams to complete all the project related activities in order to meet the deadline.

Ability to handle the incidents raised with regard to IWA and provide a resolution within the breach period.

Assist Monitoring team with their queries and in certain complex situations.

Be vigilant to respond to the mails and calls from the members of same or related projects.

Interact with operations, functional, technical and various technology teams on a regular basis

Frequent tracking, review and reporting on ticket progress and adherence to CPIs and KPIs

Work with various Technology teams to gather and review minor enhancement estimates

Provide traceable milestones ETAs to customers on tickets (build project plan when needed)

Reduce or minimize backlog of tickets (incidents, requests, tasks )

Review RCAs to ensure the outcome is meaningful, measurable and trackable for customers

Ensure RCA is completed on time and follow through on ETAs for implementation of action items to ensure permanent resolution is completed on time

Monitor progress on tickets and responsible for on time delivery to customer

Ensure security risks and SOX compliance adherence is maintained for applications in scope

Ability to guide the development team associates in case of any IWS technical issues/blockages in the POC s.