Overview
Skills
Job Details
Location: Mid-Atlantic Region
Description:
The IT Field Operations Specialist will oversee the IT operations and success of outpatient imaging centers, ancillary call centers, and administrative offices. This role provides hands-on support for systems, hardware, and software, ensuring a seamless user experience. The position focuses on troubleshooting, implementing, and maintaining IT solutions while collaborating with cross-functional teams and vendors.
Responsibilities:
System and User Support:
Provide on-site and remote IT support for users, resolving system and hardware issues effectively.
Maintain, install, and troubleshoot desktops, laptops, printers, phones, and other peripheral devices.
Ensure functionality of critical applications, including RIS, PACS, dictation, and Microsoft Office.
Image desktops and laptops, build computers, and replace hardware components as necessary.
Operational Collaboration and Communication:
Collaborate with operational leadership to assess and fulfill hardware and software needs.
Communicate with users and stakeholders to identify and address ongoing and future IT projects.
Visit sites to engage with managers and resolve active issues proactively.
System Monitoring and Maintenance:
Monitor and maintain IT systems, including LAN/WAN configurations and network equipment.
Ensure compliance with security protocols and rectify deficiencies in collaboration with support staff.
Perform preventative maintenance, cable management, and upkeep of computer rooms.
Vendor and Team Coordination:
Interact with external vendors to escalate issues and track resolution in their ticketing systems.
Work with IT teams, such as Clinical Applications, Infrastructure, and Service Desk, to resolve user challenges and enhance workflows.
Documentation and Training:
Maintain detailed records in the support desk tracking system, documenting issues, troubleshooting steps, and resolutions.
Stay updated with system knowledge through documentation review and continuing education.
Required Skills:
Bachelor s or Associate s degree in a technical field or 5+ years of IT support experience.
In-depth knowledge of PC, printer, file servers, and network operations.
Strong understanding of networking, including cabling, routers, firewalls, and TCP/IP protocols.
Proficiency with Microsoft Windows operating systems, Microsoft Office, and related applications.
Proven ability to resolve technical issues and provide excellent customer service.
Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
Flexibility to travel between sites as needed, with a valid driver s license and proof of insurance.
Desired Skills:
Experience with encryption software and advanced PC-based applications.
Familiarity with HIPAA compliance, OSHA regulations, and IT safety standards.
Employment Type:
Contract
Compensation:
Pay range: $25/hour
Benefits:
Learn more about our benefits offerings .
EEO Statement
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