Enterprise Infrastructure Monitoring SME / Full-Time / Hybrid / Harrisburg, PA
Become a member of a growing team of Information Technology professionals making an impact and providing solutions for Government and Commercial clients since 1996 Join the Domino Tech Team!
Accepting Candidates Until 02/26/2026 at 2:00 PM
The Position:
Client: Commonwealth of Pennsylvania Office of Administration Enterprise Technology Services Office (ETSO)
Position Title: OA-ETSO - Enterprise Infrastructure Monitoring SME TAS3 (796360)
Location: Hybrid; Remote Off-Site and On-Site in Harrisburg, PA
Duration: Initial term through 06/30/2026 (+ Annual Renewal in 1-Year Terms)
Note: Position is hybrid with 1 day/week on-site. Candidates must currently reside within a reasonable commuting distance (2-hours / 100-miles) to Harrisburg, PA. Current residency will be verified.
Position Summary:
The Enterprise Infrastructure Monitoring SME will be a subject matter expert on monitoring tools and processes used by the commonwealth and is responsible for collaborating with technical specialists, agency teams, and vendors to implement actionable monitoring and reporting. The position s responsibilities also include coordinating efforts to transform person-centric processes into structured, repeatable, and highly documented automated workflows. Additionally, this position is responsible for the management and continuous improvement of key enterprise monitoring processes, including changes, incident reporting, and problem resolution. The incumbent will also be responsible for evaluating, preparing, and implementing technical solutions for on-prem and cloud-based applications and technology resources. The position will develop and maintain standard operating procedures (SOPs) and ensure consistent communication strategies to enhance operational efficiency and service delivery.
- Drive process and tooling improvements - Identify gaps and implement automation-first practices to reduce manual effort and improve service quality.
- Maintain endpoint monitoring connectivity - Ensure reliable telemetry ingestion via agents, SNMP, WMI, and APIs; manage certificates and credentials across hybrid networks.
- Own documentation and knowledge management - Create and maintain runbooks, SOPs, service maps, and workflows in an organized, version-controlled repository; ensure accessibility and periodic review.
- Document incidents and problems with observability context - Capture monitoring data in ServiceNow tickets; produce post-incident reviews and maintain a Known Error Database.
- Collaborate on change, incident, and problem management - Work with Enterprise Change and Incident Management teams to ensure standardized processes, risk assessments, and communication plans are followed.
- Monitor resolution performance and service restoration - Track SLAs, MTTR, and root cause analysis quality; ensure corrective actions are implemented and validated.
- Standardized communication and stakeholder updates - Implement structured communication workflows for changes, incidents, and problems; manage distribution lists and enable self-service subscription options.
- Ensure compliance with Commonwealth IT policies - Align services with public and enterprise policy objectives; recommend updates to improve reliability, security, and cost efficiency.
- Utilize ServiceNow for change management - Create and track Requests for Change, link risk assessments, and validate post-change monitoring health.
- Provide SLA reporting and operational metrics - Submit accurate data on availability, incidents, and enhancements for monthly/quarterly SLA reports.
- Design and test disaster recovery plans - Define RTO/RPO for network and monitoring infrastructure; execute periodic DR exercises and update plans.
- Maintain technical currency - Stay current with emerging monitoring technologies and best practices; pursue relevant training and certifications.
- Fulfill Continuity of Government (CoG) obligations - Perform assigned duties during CoG activation, including relocation to alternate sites during catastrophic incidents.
- Adhere to IT service management processes - Operate within ITIL-aligned frameworks; contribute to process maturity and compliance audits.
The Skills and Experience:
- 5+ Years: Experience in IT infrastructure monitoring, automation, and observability in hybrid environments
- Strong proficiency in PowerShell and at least one other scripting language (Python, SQL, Bash)
- Hands-on experience with Azure Monitor, Log Analytics, Ansible, SQL and KQL
- Experience implementing automation using Azure Automation and CI/CD pipelines
- Expertise in monitoring platforms such as SCOM, SquaredUp, or equivalent (e.g. Dynatrace, Datadog, Splunk)
- Knowledge of API integration and secure authentication
- Experience with ServiceNow or similar ITSM platforms
- Microsoft Certified Azure Administrator Associate or Azure Solutions Architect Expert is highly desired
- ITIL 4 Foundation or higher is highly desired
The Company:
The mission of Domino Technologies, Inc. is to provide clients with IT solutions for their individual business processes that lead to strategic market advantages. Since its founding in 1996, the Domino Tech Team has built a solid record of performance working with clients in the Government and Commercial sectors.
The Perks:
- Excellent Market Salary
- Competitive Benefits
- Paid Holidays and Vacation
- Positive Work-Life Balance
The Location:
Domino Technologies is based in the Harrisburg area the capital city of the Commonwealth of Pennsylvania and the county seat of Dauphin County. Located on the east bank of the Susquehanna River, Harrisburg is the anchor of the Susquehanna Valley metropolitan area.
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