Senior Business Analyst - PMO

Depends on Experience

Contract: Independent, 1 Year(s)

  • Work from home
  • No Travel Required


PMPCSMTechnicalWaterfallTranslationProcess ImprovementBusiness AnalystVendor ManagementSDLCPMO

Job Description

Senior Business Analyst

Newark, DE

Hybrid work type, 3-4 days in office.


Job Description:

· Candidate will direct and actively participate in 4-5+ active workstreams associated with daily support of, and improvements to, a State Unemployment System. The team handles daily business requests and performs recurring business and technical support tasks while working on all types and sizes of projects. In addition to these activities, the candidate will lead and actively participate in a series of initiatives to quickly identify and implement opportunities as well as system and process efficiencies. Experienced in workflow and process improvements, the candidate will work with team members to understand current state processes and work collaboratively with stakeholders to define the desired target state and execute on that plan. This includes developing project plans, orchestrating the execution against that plan, coordinating quality assurance activities, and delivering projects to completion. . This candidate will also be expected to manage various levels of stakeholder interactions up to and including director-level engagement.

Required Skills and Experience:

· 5-8 years of hands-on Senior Business Analyst / PMO (or 3-5 years consulting experience)

· Multiple project workstream responsibilities

· Waterfall (PMP) and Agile (CSM/Coach) methodologies experience

· Strong documentation and communication skills

· SDLC - Software/application delivery experience

· Capture business needs and requirement through collaborative end-user discussions

· Documents business requirements using interviews, workshops, and/or existing system documentation or procedures to effectively capture business requirements

· Translate stakeholder requirements into tangible deliverables such as use cases, user stories, workflow/process diagrams

· Draft and maintain business requirements and align them with functional and technical requirements

· Develops user acceptance test (UAT) plans and test scenarios and manages the execution of UAT

· Manages issues and reports status to assigned Project Leadership and executive level stakeholders

· All levels of stakeholder management


Preferred Skills and Experience:

· Experience working with state Unemployment Compensation systems

· Experience working on government projects

· Knowledge of laws, rules, goals, and objectives of the unemployment compensation program.

· Knowledge of laws, rules, regulations, and guidelines affecting the status of unemployment compensation benefits claims.

· Vendor management experience

· Experience working with ServiceNow (especially PPM)

· Required/Preferred Education:

· B/A degree

· Contractual experience