Help Desk Analyst

  • Lowell, MA
  • Posted 43 days ago | Updated 3 hours ago


On Site
Full Time


Cloud computing
Microsoft Office
Information retrieval
Investor relations
International relations
IBM Notes
Active Directory
Configuration Management
Computer hardware
Mobile device support
Help desk
Issue tracking
Customer service
Problem solving
Customer support
Online training
Artificial intelligence

Job Details


We are in search of a Help Desk Analyst to become a valuable part of our team in Lowell, Massachusetts. In this role, you will serve as the first point of contact for users facing software and hardware issues, providing exceptional customer service while troubleshooting and resolving these issues. This role offers a contract to hire employment opportunity, allowing you to grow and develop within our organization.


Route tickets to appropriate technical resource for resolving user issues related to computers, networks, and software

Route tickets to appropriate technical resource for complex issues

Provide clear and concise technical explanations to users with varying technical abilities

Document and track all user issues within our ticketing system

Assist users with various cloud-based applications such as Microsoft 365 and Google Workspace

Maintain a positive and professional attitude while delivering exceptional customer service

Utilize skills in Citrix Technologies, Database, EO/IR systems, Lotus Notes, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deskside Support, Desktop Hardware, and Ticketing System

Work with A/V equipment and provide mobile device support when necessary.


Minimum of 2 years experience as a Help Desk Analyst or in a similar role.

Experience in using a ticketing system for managing and tracking issues.

Excellent customer service skills, with the ability to communicate clearly and professionally.

Ability to multitask, prioritize, and manage time efficiently.

Strong problem-solving skills and the ability to work under pressure.

Excellent written and verbal communication skills.

Willingness to stay updated on the latest technology trends and continuous learning.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

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