Dynatrace Administrator

We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only).

Our Department of Defense contract requires ship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

The Dynatrace Administrator oversees the Dynatrace monitoring platform while supporting internal applications with monitoring best practices. Functions as primary technical lead on all Dynatrace APM (application performance monitoring) improvement efforts. Serves as the key monitoring resource for interactions with our internal application teams. Creates key initiatives to ensure stability of the Dynatrace environment. Conducts analysis covering monitoring improvements. Builds monitoring use-cases based on Dynatrace best practices.

Education & Experience

Required:

Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Information Systems, or a related technical discipline or equivalent experience
4+ years technical experience with Application Performance Monitoring
2+ years technical experience supporting Dynatrace
3+ years IT working experience in the areas of Application Performance Management, application monitoring, network administration, system administration, performance engineering / testing, or Java/.NET development
2+ years of experience in software engineering and Object-Oriented Programming (OOP)
2+ years of solid enterprise level .NET or Java development/support/operations
2+ years of experience in web programming: JavaScript, AJAX and other JavaScript frameworks
Experience with application technologies (J2EE, .NET, Citrix, Microservices)
Experience with database technologies (Oracle, DB2, MS SQL)

Preferred:

Previous application development experience and/or Project Management experience is a plus
Cloud and Infrastructure technologies such as AWS, Azure, OpenStack, Cloud Foundry, Kubernetes etc.
Dynatrace Product Certification

Key Responsibilities

Monitors critical application performance and availability.
Summarizes and reviews performance trends in operations status meetings.
Assists staff in the troubleshooting and root-cause diagnosis of performance issues.
Maintains and enhances dashboards and reports to meet requirements of IT and business users.
On-boards additional applications for monitoring.
Mentors and trains application SME's on APM products and best practices.
Provides services that maintain and grow the adoption of the APM solution in new environments.
Provides regular status updates and documentation to support new or ongoing projects.
Identifies monitoring gaps and suggest ways to close them.
Ensures health of the Dynatrace APM deployment and software is updated accordingly.
Maintains accurate deployment documentation.
Desired Experience: - Previous application development experience and / or Project Management experience is a plus - Cloud and Infrastructure technologies such as AWS, Azure, OpenStack, Cloud Foundry, Kubernetes etc. - Ideal candidates will have 2+ years of Dynatrace Technology experience - Dynatrace Product Certification

Competencies

Coaching / Training / Mentoring: Actively foster actions required for desired business outcomes through ongoing constructive feedback.

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.

Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.

High Intensity Environment: Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems within time constraints and with available resources; detail-oriented.

Team-Building / Team Player: Ability to influence the actions and opinions of others in a positive direction and build group commitment.

Working Conditions

Working Conditions:

Standard office environment, with weekend or nighttime work to implement changes when users are off the system
Limited travel required to remote sites for maintenance and moves
Extensive computer work with prolonged sitting
Participates in rotation of on-call responsibility

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve !

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

Benefits

We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $116,000 - $129,000 per year.

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.