salesforce, Business Analyst

Full Time

  • No Travel Required

Job Description

Title: Sr. Consultant, Salesforce Functional Solution Architect - (Remote/Travel)

About Wipro Limited

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting, and business process services company. Our Salesforce experts combine experience design, industry solutions, multi-cloud cross-platform engagements, legacy modernization, and digital integration to help our clients simplify their transformation roadmap, accelerate their transition to the new, and enable them to create what matters. Wipro is recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, with over 190,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

Brief Summary of Role:

Wipro Functional Solution Architects are tasked with facilitating requirements development sessions to gain an understanding of our customer's current state processes and technology in the CRM space, and supporting the implementation work that follows. The FSA will elicit current state pain points and uncover gaps in CRM best practices. The FSA will initiate and lead design discussions with the technical team and be responsible for documenting solution options. When appropriate, they will also produce more detailed supporting materials such as business process diagrams, wireframes and other context diagrams.

As a Certified Salesforce Consultant, the FSA should efficiently synthesize both technical and business information and present implementation needs and options confidently. The FSA is able to present complex information equally well to an executive audience or a developer community. The FSA has hands on experience implementing Salesforce.com functionality and can act as a knowledgeable liaison between technical teams, testing teams and business stakeholders during all phases of a project.

Responsibilities:
  • The FSA will work onsite and remotely with customers to elicit and analyze their requirements, develop designs, and implement Salesforce.com.
  • Building a clear requirements development strategy for each customer engagement.
  • Leading discovery workshops, which includes the facilitation of large audiences, solution presentations, and prototype demonstrations.
  • Organizing and driving process reengineering sessions
  • Identifying and creating an inventory customer process pain points and gaps in best practices.
  • Defining Personas.
  • Documenting requirements in User Story format.
  • Performing rapid analysis and decomposition of complex business information into technical process components.
  • Performing business process modelling, user experience modeling and basic technical architecture diagramming.
  • Interpreting technical and business strategy roadmaps and applying a detailed technical solution.
  • Building and demonstrating prototypes in Salesforce.
  • Presenting to C Suite level audiences as well as technical teams.
  • Participating and guiding customers through user acceptance test planning and execution
  • Leveraging multiple implementation team types (User experience, Change Management, Global Development Centers, Developer Communities)
  • A strong understanding of Salesforces capabilities and limitations.
  • Experience in several global Salesforce implementations comprised of the following:
  • SFDC Sales Cloud
  • SFDC Service Cloud (including CTI)
  • SFDC Communities
  • 3rd Party App Integration
  • Data Migration
  • Force.com Custom Development


Education and Required Experience:
  • Bachelor's degree in Computer Science, Software Engineering, MIS or equivalent preferred
  • 8+ years of experience as a CRM Business Analyst or Product Owner for mid-to-large sized organization(s)
  • 5+ years of Salesforce.com consulting experience leading business transformation projects
  • Experience with Salesforce.com configuration and familiarity with Salesforce.com custom development
  • Sales Cloud expericne is required.
  • Experince working in a scrum setting is required.
  • Pitcher (App exchange application) is required.
  • Experience with other CRM software (Siebel, Clarify, Vantive, Peoplesoft, NetSuite, RightNow, etc.)
  • Experience developing LOE's in conjunction with the technology team
  • Excellent presentation and communication skills
  • Familiarity with enterprise integration tools and extract, transformation and load (ETL) tools
  • Familiarity with application development with JavaScript, XML, HTTP, Java, C++, ASP, SQL
  • At least 5 Salesforce.com Consultant Certifications
  • Located and able to work in the U.S. from a home office and able to travel on average of 40% post COVID
  • NOT ELIGIBLE FOR VISA SPONSORSHIP


We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

Salesforce Solution Architecture