Network Support Analyst / NOC Analyst / Tier 2 Support (Contract to HIRE)

NOC, Networking, BGP, MPLS, SD-WAN, IP Networks
Contract W2, 6 Months
Depends on Experience
Work from home not available Travel not required

Job Description

Job Title: Network Support Analyst / NOC Analyst / Tier 2 Support (Contract to HIRE)

Location: Greenville, SC / Little Rock, AR

Duration: 24+ Month

Shifts: This is all shifts/1st, 2nd, 3rd, some are on weekends, holidays, this is the NOC, and it runs 24x7x365. The more flexible the people are the better.

Role:

  • The Operation Center provides 24x7x365 support for service provider data network.
  • Intermediate to advanced knowledge of data internet-networking in needed, particularly experience with IP Networks including: ISIS, BGP, MPLS, SD-WAN and the ability to learn new products and services.
  • The position requires strong written and verbal communication skills and the ability to drive issues to resolution. Technicians will interface via phone, video, chat, and ticketing systems with technicians, front-line technical reps, and Carrier technicians to resolve issues, mitigate outages, and ensure that all steps are professionally documented.

Experience:

  • 4-6 years technical/telephony experience with 5+ years directly related to the job; or 8+ years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.
  • Experience with routing and switching platforms from Juniper, Cisco, and Alcatel-Lucent devices as well as a variety of other data network equipment.
  • Intermediate to advanced knowledge of data internet-networking in needed, particularly experience with IP Networks including: ISIS, BGP, MPLS, SD-WAN and the ability to learn new products and services.
  • Possess advanced troubleshooting knowledge of IP Networks and equipment to quickly repair / mitigate core outage conditions.
  • Associate Degree

To discuss further on this opportunity, please connect with Mukesh Mishra at 215-392-6623 or e-mail him at mukesh.mishra(at)apideltech.com.

Dice Id : 10509960
Position Id : SED_08
Originally Posted : 2 months ago
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