.Net Production Support Consultant

  • Buaut,
  • Charlotte, NC
  • 14 hours ago
Agile, AppDynamics, Availability management, BMC Remedy, CA Workload Automation AE, ITIL, Customer support, Customer engagement, .NET, ServiceNow
Contract W2, Contract Independent, Contract Corp-To-Corp
Depends on Experience
Work from home available

Job Description

  • 6+ years of working experience on Incident, Event and Problem Management.
  • Experience in working on job scheduling tools like Autosys
  • Knowledge of ticketing tools BMC Remedy/ Service Now.
  • Experience in basic scripting and automations.
  • Ability and willingness to learn new tools
  • This role will not involve hands on code development. However, need to have good  understanding of SDLC & coding

 Responsibilities

  • Ensuring 24x7 availability of business critical environment
  • Perform day to day monitoring of applications, initiate troubleshooting/mitigation of issues reported from alerts, health check failures etc.
  • Work on Splunk, App Dynamics, HP APM and other Availability Management tools.
  • Handle major incidents and outages independently
  • Must be familiar with ITIL and Agile framework
  • Ability to manage the bridge calls with customers on technical issues/pages.
  • Excellent Written and Verbal communication skills for customer interaction

 Skills

  • Minimum 6+ experience working on Incident, Event and Availability management.
  • Hands on Experience using infrastructure and application monitoring tools such as AppDynamics, Splunk, Netcool etc.
  • Experience working knowledge of .NET.
  • Experience within a customer support environment.
  • Keep abreast with new tools / technologies and providing recommendations for process improvements
  • Self-disciplined, self-motivated and the ability to organize and prioritize time effectively
  • Must be able to work in a fast paced environment.
Dice Id : 91088715a
Position Id : 7058321
Originally Posted : 2 months ago
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