Sr. Technical Support Engineer

  • Droisys,
  • Remote or Mountain View, CA
  • 1 day ago
SQL, JIRA, linux, Technical Support, troubleshoot, Support Engineer
Full Time, Contract W2, C2H W2, Long Term
Depends On Experience

Job Description

Hello,

Droisys is seeking a Sr. Technical Support Engineer to work out of our Direct client . Here's the Job Description for references ,

Sr. Technical Support Engineer

Multiple Work Location (Dallas, Texas :: Atlanta Georgia :: New Jersey, And Pennsylvania*, Mountain View, CA)/ REMOTE

Contract To Hire/Fulltime

Skill :- Need someone with Strong Experience with SQL

What You'll Be Doing

We are looking for a Senior Technical Support Engineer who will be responsible for the following:

  • Diagnose and troubleshoot complex technical issues, application, and database related to the SaaS environment
  • Conduct clear and concise internal and external communication
  • Communication with customers to quickly understand the root of their problems
  • Talk clients through a series of actions, and get to a resolution that solves their technical issue
  • Properly escalate unresolved issues to appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Refer to internal resources to provide accurate technical solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues simultaneously
  • Document accumulated technical knowledge (lessons learned, processes, etc.)
  • Maintain relationships with clients based on integrity and trust
  • Troubleshoot complex technical issues which encompass a wide range of services
  • Function within a team and be a self-directed individual contributor

Qualifications

The Experience You'll Need

  • In-depth and advanced knowledge of SQL and proven work experience with SQL reports
  • Hands-on experience with SQL query analyzer
  • Scripting experience
  • Familiarity with Linux commands
  • Strong ability to troubleshoot complex technical issues which encompass a wide range of services
  • Familiarity with JIRA
  • Excellent problem-solving and communication skills
  • BS degree in Information Technology, Computer Science or relevant field

Additional Experience We Would Love to Have

  • Certification in database management or similar technologies
  • Background in healthcare insurance
  • Experience with EDI, e.g. ANSI 834

Thank you so much

Rajneesh "Raj" Srivastava (He/Him)

Business Partner, Droisys

408.480.3379 | ************* | LinkedIn

Dice Id : 10124779
Position Id : 2021-8029
Originally Posted : 2 months ago
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