Support Center / Service Desk Manager

  • TeamSoft,
  • Madison, WI
Help Desk, ITIL
Full Time, Direct Hire
80-100k Salary
Telecommuting not available Travel not required

Job Description

Support Center / Service Desk Manager

We are looking for a Client Support Center Manager – this will be an ITIL certified professional charged with managing a team of level 1 and 2 support professionals who are working directly with customers for support of existing products and the implementation of new products. 

To be successful in this role, you must enjoy working and mentoring a team toward a common goal. 


  • Delegate and track assignments to team members 
  • Gather and utilize metrics based on customer calls utilizing functional role audit tools and standards 
  • Manage all business applications and team tools effectively
  • Coach, mentor and reward employees to meet and exceed individual and team goals
  • Provide individual career coaching and development
  • Proactively promote growth opportunities through training and stretch assignments
  • Conduct employee performance appraisals


  • Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred
  • Familiarity with Google applications such as mail, Drive, Calendar, etc.
  • Prior experience managing a virtual contact center or similar environment
  • Prior experience supporting customer facing software
  • Certification in ITIL, KCS and Service Desk Management foundations


*A full position description will be provided to qualified candidates.


Find out why TeamSoft is the technology leader with over 200 IT consultants. Managed by IT professionals, TeamSoft is the clear choice for your career. Join the TeamSoft family today!


Did you know?

  • We are rated the top vendor at Madison's 2 largest clients
  • TeamSoft offers salaried options for many positions that include 5 weeks PTO and great benefits!
  • TeamSoft has been business since 1996
  • TeamSoft’s Executives are IT professionals who possess a wealth of experience in application development, business analysis, and project management
  • TeamSoft’s Recruiters are knowledgeable, friendly, and ready to help you make your next great career move
  • TeamSoft offers a full benefits suite to all of our W2 consultants, including a 401k plan with a 100% vested 4% dollar for dollar match
  • Our targeted selection process is designed to get to know your strengths and career interests and provide you with the best chance for success in your new position
  • Our longest running consultant has been with us for 16 years
  • Consultants can participate in our charitable giving committee. To date, TeamSoft’s charitable giving committee has donated over $100,000!


TeamSoft is operated by IT professionals. Our team has deep experience with IT staffing. Our clients understand this and rely on our expertise. That is why TeamSoft is the largest IT consulting firm founded in the Madison Area, with more than 200 current consultants! With over 50 active clients, TeamSoft will give you the greatest exposure to the widest range of IT careers.


Our executives possess a combined 60+ years of IT consulting experience. Our recruiting and Account Management staff are very well-versed in our client markets. We get you. We know you. We know what you do every day. And we know what you deal with on the job.


You take your career seriously and so do we. At TeamSoft you are not just a resume or number. Our goal is to create long-term partnerships with each of our consultants, and according to feedback from many of them, we are very good at this.


Click HERE to see what our consultants have to say about working with TeamSoft.


TeamSoft – Promote yourself!


TeamSoft is an equal employment opportunity employer functioning under an Affirmative Action Plan.

Posted By

1350 Deming Way, Suite 250 Middleton, WI, 53562

Dice Id : 10110872
Position Id : 10808_MSN_SD
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